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Lecture Management information systems - Chater 7: Electronic business systems
After you have mastered the material in this chapter, you will be able to: Identify the following cross-functional enterprise systems, and give examples of how they can provide significant business value to a company; give examples of how Internet and other information technologies support business processes within the business functions of: Accounting, finance, human resource management, marketing, production, operations management;...
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Lecture Management information systems - Chater 8: Enterprise business systems
In this chapter, you will learn to: Identify and give examples to illustrate the following aspects of customer relationship management, enterprise resource manage-ment, and supply chain management systems: Business processes supported, customer and business value provided, potential challenges and trends; understand the importance of managing at the enterprise level to achieve maximum efficiencies and benefits.
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Lecture Management information systems - Chater 9: Electronic commerce systems
After completing this unit, you should be able to: Identify the major categories and trends of e-commerce applications; identify the essential processes of an e-commerce system, and give examples of how they are implemented in e-commerce applications; identify and give examples of several key factors and Web store requirements need to succeed in e-commerce;…
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Lecture Management information systems - Chater 10: Decision support systems
In this chapter students will be able to: Identify the changes taking place in the form and use of decision support in business, identify the role and reporting alternatives of management information systems, describe how online analytical processing can meet key information needs of managers,...
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Lecture Management information systems - Chater 11:
After completing this unit, you should be able to: Discuss the role of planning in the business use of information technology, using the scenario approach and planning for competitive advantage as examples; discuss the role of planning and business models in the development of business/IT strategies, architectures, and applications; identify several change management solutions for end user resistance to the implementation of new IT-based business strategies and applications.
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Lecture Management information systems - Chater 12: Developing business/IT solutions
The learning objectives for Chapter 12 include: Use the systems development process outlined in this chapter and the model of IS components from Chapter 1 as problem-solving frameworks to help you propose information systems solutions to simple business problems; describe and give examples to illustrate how you might use each of the steps of the information systems development cycle to develop and implement a business information system;...
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Lecture Management information systems - Chater 13: Security and ethical challenges
In this chapter, the learning objectives are: Identify several ethical issues regarding how the use of information technologies in business affects employment, individuality, working conditions, privacy, crime, health, and solutions to societal problems; identify several types of security management strategies and defenses and explain how they can be used to ensure the security of business applications of information technology;...
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Lecture Management information systems - Chater 14: Enterprise and global management of information technology
In this chapter students will be able to: Identify each of the three components of information technology management and use examples to illustrate how they might be implemented in a business; explain how failures in IT management can be reduced by the involvement of business managers in IT planning and management. identify several cultural, political, and geo-economic challenges that confront managers in the management of global information technologies;...
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Lecture Business and administrative communication: Chapter 1 - Kitty O. Locker, Donna S. Kienzler
Chapter 1 - Succeeding in business communication. After studying this chapter, you will know: What the benefits of good communication are, why students need to be able to communicate well, what the costs of communication are, what the costs of poor communication are, what the basic criteria for effective messages are, what role conventions play in business communication, how to solve business communication problems.
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Lecture Business and administrative communication: Chapter 2 - Kitty O. Locker, Donna S. Kienzler
Chapter 2 - Adapting your message to your audience. In this chapter, we will address the following questions: How to identify your audience, ways to analyze different kinds of audiences, how to choose channels to reach audiences, how to adapt your message to the audience, how to characterize good audience benefits, how to create audience benefits, how to communicate with multiple audiences.
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Lecture Business and administrative communication: Chapter 3 - Kitty O. Locker, Donna S. Kienzler
Chapter 3 - Building goodwill. In this chapter, students will be able to understand: Create you-attitude, create positive emphasis, improve tone in business communications, reduce bias in business communications.
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Lecture Business and administrative communication: Chapter 4 - Kitty O. Locker, Donna S. Kienzler
Chapter 4 - Navigating the business communication environment. After studying this chapter, you will know: Why ethics is so important in business communication, how corporate culture impacts business environments, why interpersonal communication is important, how to use your time more efficiently, what the trends in business communication are.
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Lecture Business and administrative communication: Chapter 5 - Kitty O. Locker, Donna S. Kienzler
Chapter 5 - Planning, composing, and revising. After studying this chapter, you will know: Activities involved in the composing process, and how to use these activities to your advantage; guidelines for effective word choice, sentence constructions, and paragraph organization; techniques to revise, edit, and proofread your communications.
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Lecture Business and administrative communication: Chapter 6 - Kitty O. Locker, Donna S. Kienzler
Chapter 6 - Designing documents. In this chapter, we will address the following questions: What document design is important and how to incorporate it into the writing process, the four levels of document design, and how they can help you critique documents, guidelines for document design, how to design brochures, how to design infographics, how to design web pages, how to do basic usability testing on your documents.
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Lecture Business and administrative communication: Chapter 7 - Kitty O. Locker, Donna S. Kienzler
Chapter 7 - Communicating across cultures. After studying this chapter, you will know: Why global business is important, why diversity is becoming more important, how our values and beliefs affect our responses to other people, how nonverbal communication impacts cross-cultural communications, how to adapt oral communication for cross-cultural communications, how to adapt written communications for global audiences, why it is important to...
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Lecture Business and administrative communication: Chapter 8 - Kitty O. Locker, Donna S. Kienzler
Chapter 8 - Working and writing in teams. In this chapter, students will be able to understand: Different kinds of productive and nonproductive roles in teams, group decision-making strategies, characteristics of successful teams, techniques for resolving conflict, techniques for making meetings effective, technologies to use in teamwork, techniques for collaborative writing.
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Lecture Business and administrative communication: Chapter 9 - Kitty O. Locker, Donna S. Kienzler
Chapter 9 - Sharing informative and positive messages with appropriate technology. After studying this chapter, you will know: What the purposes of informative and positive messages are, what kinds of newer communication hardware are entering offices, when and how to use common business media effectively, how to organize informative and positive messages, how to compose some of the common varieties of informative and positive messages.
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Lecture Business and administrative communication: Chapter 10 - Kitty O. Locker, Donna S. Kienzler
Chapter 10 - Delivering negative messages. In this chapter, students will be able to understand: Different purposes of negative messages; different ways to organize negative messages; ways to construct the different parts of negative messages; how to improve the tone of negative messages; ways to construct different kinds of negative messages; how, and how not, to use technology for negative messages.
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Lecture Business and administrative communication: Chapter 11 - Kitty O. Locker, Donna S. Kienzler
Chapter 11 - Crafting persuasive messages. After studying this chapter, you will know: Identify the purposes of persuasive messages; analyze a persuasive situation; identify basic persuasive strategies; write persuasive direct requests; write persuasive problem-solving messages; write sales and fund-raising messages; use technology for persuasive messages.
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Lecture Business and administrative communication: Chapter 12 - Kitty O. Locker, Donna S. Kienzler
Chapter 12 - Building résumés. In this chapter, students will be able to understand: Prepare a detailed time line for your job search, conduct an effective job search, prepare a résumé that makes you look attractive to employers, deal with common difficulties that arise during job searches, handle the online portion of job searches, keep your résumé honest.
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Lecture Business and administrative communication: Chapter 13 - Kitty O. Locker, Donna S. Kienzler
Chapter 13 - Writing job application letters. After studying this chapter, you will know: Find the information you need to write a good job letter to a specific employer, write a job letter that makes you look attractive to employers, use social networking and a personal website to create a virtual cover letter.
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Lecture Business and administrative communication: Chapter 14 - Kitty O. Locker, Donna S. Kienzler
Chapter 14 - Interviewing, writing follow-up messages, and succeeding in the job. After studying this chapter, you will know: What interview channels you may encounter, how to create a strategy for successful interviewing, what preparations to make before you start interviewing, what to do during an interview, how to answer common interview questions, how to prepare for less common interview types, what to do after an interview.
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Lecture Business and administrative communication: Chapter 15 - Kitty O. Locker, Donna S. Kienzler
Chapter 15 - Researching proposals and reports. After studying this chapter, you will know: Recognize varieties of reports, define report problems, employ various research strategies, use and document sources.
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Lecture Business and administrative communication: Chapter 16 - Kitty O. Locker, Donna S. Kienzler
Chapter 16 - Creating visuals and data displays. In this chapter, we will address the following questions: When to use visuals and data displays, how to create effective visuals and data displays, how to integrate visuals and data displays into text, how to use conventions for specific visuals and data displays.
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Lecture Business and administrative communication: Chapter 17 - Kitty O. Locker, Donna S. Kienzler
Chapter 17 - Writing proposals and progress reports. In this chapter, students will be able to understand: Define proposals, brainstorm for writing proposals, organize proposals, prepare budget and costs sections, write different proposal varieties, write progress reports.
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Lecture Business and administrative communication: Chapter 18 - Kitty O. Locker, Donna S. Kienzler
Chapter 18 - Analyzing Information and writing reports. After studying this chapter, you will know: Use your time efficiently when writing reports; analyze data, information, and logic; choose information for reports; organize reports; present information effectively in reports; prepare the different components of formal reports.
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Lecture Business and administrative communication: Chapter 19 - Kitty O. Locker, Donna S. Kienzler
Chapter 19 - Making oral presentations. In this chapter, students will be able to understand: Identify purposes of presentations, plan strategy for presentations, organize effective presentations, plan visuals for presentations, deliver effective presentations, handle questions during presentations.
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Lecture Business data communications and networking (8th edition): Chapter 7 - Jerry Fitzgerald, Alan Dennis
Chapter 7 - Wireless local area networks. In this chapter, the following content will be discussed: Introduction, IEEE 802.11b, IEEE 802.11a, IEEE 802.11g, bluetooth, best practice WLAN design, improving WLAN performance.
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Lecture Business data communications and networking (8th edition): Chapter 8 - Jerry Fitzgerald, Alan Dennis
Chapter 8 - Backbone networks. In this chapter, the following content will be discussed: Components of backbone networks, backbone network architectures, backbone technologies, best practice backbone design, improving backbone performance.
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Lecture Business data communications and networking (8th edition): Chapter 9 - Jerry Fitzgerald, Alan Dennis
Chapter 9 - Metropolitan and wide area networks. In this chapter, the following content will be discussed: Introduction, circuit switched networks, dedicated circuit networks, packet switched networks, virtual private networks, best practice MAN/WAN design improving MAN and WAN performance.
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