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Lecture Introduction to operations management - Chapter 2: Operations strategy
In this chapter we will discuss: McDonald’s operations strategy, global scope of operations and supply chains, supply chain strategy, operations strategy model, emphasis on operations objectives, linking strategies, environmental and sustainable operations.
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Lecture Introduction to operations management - Chapter 3: Product design
In this chapter we will discuss: Strategies for new-product introduction, new-product development process, cross-functional product design, supply chain collaboration, quality function deployment, design for manufacturing.
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Lecture Introduction to operations management - Chapter 4: Process selection
In this chapter we will discuss: Product-flow characteristics, approaches to order fulfillment, product-process strategy, focused operations, mass customization, environmental concerns, cross-functional decision making.
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Lecture Introduction to operations management - Chapter 5: Service process design
In this chapter we will discuss: Defining service, service-product bundle, service matrix, customer contact, service recovery and guarantees, globalization of services, employees and service.
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Lecture Introduction to operations management - Chapter 6: Process-flow analysis
In this chapter we will discuss: Process thinking, the process view of business, measuring process flows, measuring process flows at pizza U.S.A, process flowcharting, process-flow analysis as asking questions, business process reengineering (BPR).
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Lecture Introduction to operations management - Chapter 7: Lean thinking and lean systems
In this chapter we will discuss: Evolution of lean; lean tenets; the lean system; stabilizing the master schedule; controlling flow with the kanban system; reducing setup time and lot sizes; changing layout and maintaining equipment; cross-training, rewarding, and engaging workers; guaranteeing quality; changing relationships with suppliers; implementation of Lean.
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Lecture Introduction to operations management - Chapter 8: Managing quality
In this chapter we will discuss: Quality definitions; service quality; quality planning, control, and improvement; quality pioneers; ISO 9000 standards; malcolm baldrige award; supply chain quality; quality and financial performance; why some quality improvement efforts fail.
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Lecture Introduction to operations management - Chapter 9: Quality control and improvement
In this chapter we will discuss: Design of quality control systems, process quality control, attribute control, variables control, using control charts, process capability, continuous improvement, six sigma, lean and six sigma, quality control and improvement in industry.
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Lecture Introduction to operations management - Chapter 10: Supply chain management
In this chapter we will discuss: Supply chain & supply chain management, purchasing and logistics, measuring supply chain performance, supply chain dynamics—the bullwhip effect, improving supply chain performance, supply chain structural improvements, supply chain infrastructural improvements, technology and supply chain management.
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Lecture Introduction to operations management - Chapter 11: Forecasting
In this chapter we will discuss: A forecasting framework, qualitative forecasting methods, time-series forecasting, moving average, exponential smoothing, forecasting errors, advanced time-series forecasting, causal forecasting methods, selecting a forecasting method.
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Lecture Introduction to operations management - Chapter 12: Capacity planning
In this chapter we will discuss: Facilities decisions, facilities strategy, sales & operations planning definition, cross-functional nature of S&OP, planning options, basic aggregate planning strategies, aggregate planning costs, aggregate planning example.
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Lecture Introduction to operations management - Chapter 13: Scheduling operations
Lecture Introduction to operations management - Chapter 13: Scheduling operations. In this chapter we will discuss: Batch scheduling, gantt charting, finite capacity scheduling, theory of constraints, priority dispatching rules, planning and control systems.
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Lecture Introduction to operations management - Chapter 14: Project planning and scheduling
In this chapter we will discuss: What is a “project”? objectives and tradeoffs, planning and control in projects, scheduling methods, constant-time networks, PERT method, CPM method, use of project management concepts.
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Lecture Introduction to operations management - Chapter 15: Independent demand inventory
In this chapter we will discuss: Purpose of inventories, costs of inventories, independent versus dependent demand, economic order quantity, continuous review system, periodic review system, using P and Q system in practice, ABC inventory management.
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Lecture Introduction to operations management - Chapter 16: Material requirements planning and ERP
In this chapter we will discuss: Definitions of MRP systems, MRP versus order point systems, MRP example, MRP elements, operating an MRP system, the successful MRP system, enterprise resource planning systems.
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Lecturte Logistics management - Chapter: History and introduction to logistics
Lecturte Logistics management - Chapter: History and introduction to logistics. At the end of this lecture, students should be able to: Understand the history of logistics management, define logistics management, appreciate the aims and objectives, distinguish between logistics phases.
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Lecturte Logistics management - Chapter: Logistics concepts and supply chain
At the end of this lecture, students should be able to: understand the various concepts of logistics, understand the main logistics elements, understand the supply chain management concept, differentiate supply chain from logistics management.
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Lecturte Logistics management - Chapter 3: International logistics
At the end of this lecture, students should be able to: Understand global logistics, understand the benefits global logistics, understand challenges to global logistics, understand the factors that influence a company’s decision to enter international markets, understand ways by which a company can enter international market/international market entry strategies.
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Lecturte Logistics management - Chapter: Customer accomodation
At the end of this lecture, students should be able to define who customer is, understand the four genetic service outputs theories developed by bucklin, understand the role of a customer service, understand the fundamental attributes of customer service, understand element of customer service.
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Lecturte Logistics management - Chapter: Customer service
Lecturte Logistics management - Chapter: Customer service. In this chapter, students will be able to understand: Basic concept of customer service, basic communication skills of dealing with customers.
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Lecturte Logistics management - Chapter: Total quality management
Lecturte Logistics management - Chapter: Total quality management. At the end of this lecture, students should be able to define quality and total quality management, understand why manufacturers care about quality, understand the six basic concepts TQM.
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Lecturte Logistics management - Chapter: Inventory management
Lecturte Logistics management - Chapter: Inventory management. At the end of this lecture, students should be able to define inventory, understand the various types of inventory, understand the reasons for keeping inventory, understand the inventory models (EOQ, POQ, QD).
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Lecturte Logistics management - Chapter: ABC analysis
Lecturte Logistics management - Chapter: ABC analysis. At the end of this lecture, students should be able to use the ABC approach to classify the inventory into A, B and C, understand the reasons why inventory should be classified.
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Lecturte Logistics management - Chapter: Information and communication technology (ICT) in logistics
Lecturte Logistics management - Chapter: Information and communication technology (ICT) in logistics. At the end of this lecture, students should be able to know the importance of ICT in logistics management, know the ICT devices use in Logistics management.
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Lecturte Logistics management - Chapter: Outsourcing
Lecturte Logistics management - Chapter: Outsourcing. At the end of this lecture, students should be able to define outsourcing, understand the advantages and disadvantages of outsourcing, understand the 3PL, 4PL.
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Lecturte Logistics management - Chapter: Just-in-time and lean thinking
At the end of this lecture, students should be able to understand the concept of Just-in-time, identify and address three major issues managers must address, differentiate between push and pull scheduling, understand the lean thinking concepts and how it can be applied to cutting waste out of supply chains.
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Lecturte Logistics management - Chapter: Material management
Lecturte Logistics management - Chapter: Material management. The following will be discussed in this chapter: Definitions, aim of material management, objectives of MM, classes of materials, company objective, how materials management affects company’s profit,...
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Lecturte Logistics management - Chapter: Role of transportation in the movement of goods and services
This chapter include objectives: Appreciate the role and importance of transport in the logistics chain, understand the general principles underpinning transport in logistics, identify the various carriers and characteristics, apply principles and theories in designing own distribution system.
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Lecturte Logistics management - Chapter: Warehouse management
Lecturte Logistics management - Chapter: Warehouse management. The following will be discussed in this chapter: The role of the warehouse in the logistics system, type of warehousing, design consideration, principles of warehouse layout design, objectives of efficient warehouse operations, costs of operating a warehouse,...
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Lecturte Logistics management - Chapter: E-commerce and supply chain management
This chapter include objectives: Describe the structure of supply chains, describe the bullwhip effect, describe the issues affecting supply chain management, describe B2B and B2C electronic commerce, describe global issues in supply chain management,...
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