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The following thesis project addresses the importance and key role of leadership
in project management, particularly in the construction field. Project management is a
carefully planned and organized effort to accomplish a specific one-time task. For
example, constructing a building or implementing a new computer system, all need to be
well-managed. Projects are conceived and completed by people, who are involved in the
whole process of project execution and completion. Thus, project management not only
requires an efficient project manager, but also a qualified leader who can lead the team
effectively. ...
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A leader is someone who sets direction in an effort and influences people to
follow that direction. It is important to have skills in forming, leading and facilitating a
project team. However, a coherent theoretical foundation that explains how leadership
engages people fully and effectively is lacking (Howell, 2006).
This research will provide a clearer understanding of the concept of leadership in
projects, discussing how and why it works, and the ways to make project teams more
dynamic and effective. The results from the study are applied to these leadership concepts,
in an effort understand the role of effective...
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With each project, unique tasks are completed in a specified period and contribute to
the final result. In contrast, ongoing operations are continuous and do not have a
designated end date of completion. People assigned to a specific project may come from
different parts of an organization or even from outside the organization; after completion
of the project, these people will go to other projects or back to the original functions in
their organizations (Levy, 1994). In this case, project management will take on a different
form than ordinary management, since each project has its own characteristics and
features. ...
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Project management is a relatively new concept. In the 1950s, a conscious effort was
made to devise specialized tools for managing the complex weapon systems being built
for the Department of Defense. These tools are now widely used in all industries, both
public and private. Project management involves a methodological approach to planning
and guiding project processes from start to finish. It is further defined as a carefully
planned and organized effort to accomplish a specific one-time task, such as constructing
a building or implementing a new computer system. ...
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Associated General Contractors of America (AGC), the leading national construction
trade association representing both the public and private sectors, for each dollar spent on
new construction, a total of $11 in economic activity is generated across all industries and
other services. Since December 2003, the cumulative increase in the prices of inputs used
in construction (45%) has been more than double the increase in the consumer price
index (19%), as shown in Figure 1.1. Given the worldwide competition, it appears
prudent to expect construction input prices to rise 6 to 8 percent a year for the next
several years...
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Today, many people believe that as long as a person has strong technical skills,
demonstrated a certain amount of aggressiveness and enthusiasm, and has worked on
several project teams, he or she could be given the role of project manager. However,
project managers can no longer depend on their positions or their own personal initiative
to accomplish a goal because most projects managed today are from a matrix
organization, in which project managers do not have complete authority over team
members. Given these challenges, the question is: What kind of skills can make a
difference in successfully managing...
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This research includes four major steps. The first step involves general
information collection, including both first-hand and second-hand data, in order to
identify major themes from the literature. Surveys and interviews are conducted, in
which a list of important factors in successful leadership are identified. With these factors,
expert interviews, conducted in the second step, are used to decide the most significant
factors among them. The third step is the case study to show the importance of those
factors and how they work in the construction field. The last step is the conclusions and
suggestions for researchers...
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During this process, a survey for leadership in project management is
designed and sent via e-mail; telephone interviews are also conducted. After the response
period ended, the data and statistics are collected, reduced and analyzed. For some of the
surveys, several respondents did not reply or answered less than half of the questions.
Those responses are reduced from the data, in order to maintain the authenticity and
accuracy of the survey data. Then key leadership skills are introduced and generalized in
a list for reference purposes. ...
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After the general data and statistics information collection, interviews with experts in
project management are conducted. Some of the interviewees are project managers in
construction industry, and others are university-based scholars. Interviewees are selected
from both the United States and China, in order to provide multiple perspectives and
more comprehensive results. Respondents are asked several directed questions and also
provided their own opinions concerning leadership skills in project management. Some
interviewees are non-English speakers; the researcher translated the questions and
responses. ...
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A case study is a way to test the applicability of a theory using real-world
evidence. The intent is not necessarily to select a successful or unsuccessful example, but
rather to demonstrate that leadership is a key element in project management, and a
project cannot succeed without it. The selected case is tested in this step, with the purpose
of showing how leadership skills affect projects. The case study selected is Skanska, a
major international construction company. The internal management system, as well as
the company’s leadership philosophy and style demonstrated during each construction
project, are presented. Projects...
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Leadership is one of the most important and essential factors in good project
management. Leadership can be seen as the art of influencing others to achieve desired
results. Leaders guide behaviors by setting the vision, direction and the key processes; in
other words, leadership has a large influence on the whole project process, including the
actions of others.
Jack Welch, previous CEO of General Electric, is reported to have called his
direct reports together one day and issued a three word dictum: “Don’t manage!
Lead!”(Slater, 1998). The emphasis in the project management field on leadership...
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There are a number of studies on the development of leadership skills. From the
review of the literature, there are 11 most commonly identified skills that are
characteristic of strong leaders. These skills include: Understanding the needs and
characteristics of the post; Communicating; Knowing and using the resources of the
group; Planning; Controlling group performance; Setting the example; Sharing leadership;
Counseling; Evaluating; Effective teaching; and Representing the group. These skills will
be discussed and selected in the following survey. ...
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The survey is designed to solicit input from those in the field of construction and
project management concerning leadership and the leadership skills. Questions centered
on the importance of leadership, the kinds of leadership skills people should pursue, and
the most-commonly used skills. A common survey process includes defining the survey
objectives, developing a sample frame, specifying the strategy for data collection, and
conducting the appropriate analyses. Interviewees are selected from the construction or
relevant project management field and all have certain knowledge or experience in
project management. The interviewees include project managers in large construction
companies (including...
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The first two steps for a formal survey process are defining the survey objectives
and determining who will be sampled. The participants are pre-selected and, thus, the
response rate and the accuracy are expected to be high. There are 13 total questions
included on the survey. For several of the questions, respondents are asked to state
whether they agree or disagree with a particular statement; other questions are designed
to solicit input with regard to identifying key leadership skills. The following describes
the questions asked in the survey and includes an analysis of the data. ...
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Of the respondents, 73% people in the survey believe successful project managers
have a high level of leadership skills and 9% partial agree with that statement, for a total
of 82%. Leadership skills can help people run a project more easily, but they are not
guarantees of project success. While project managers might be successful with
leadership skills, they will definitely fail without those skills. In some cases, projects may
be completed by a leader with low-level skills; however, if this leader could acquire more
skills, the project may be more successful in some aspects. For example, the project may...
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According to the survey, only 22% of people are really satisfied with their project
managers, while 30% of the interviewees are not satisfied. There may be several reasons
for this level of dissatisfaction. As mentioned before, a good leader is supposed to be
respected by his or her followers. However, the reality is that almost two thirds of the
project managers are not considered successful leaders. While they may be able to
complete a project, they may not inspire faith or confidence in their abilities from their
subordinates. This may stem from a lack of leadership skills. While project managers...
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This research effort is dedicated to my family, in particular to my mother, LI Yun
who has always stood by my side, encouraging and supporting me through the entire
process. She talked to me when I faced some difficulties and almost gave up. She taught
me hard work disciplines and made me continue my research and this also served me
well in all aspect in my life. Additionally, I would like to dedicate this to my best friends,
Ziming Zhao, Marianela Rivera, Yuan Cai. Thanks for being there whenever I need you.
You are more than friends. You are my...
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It’s not surprising then that the planning-related books in the
corner of my office disagree heavily with each other. Some
focus on business strategy, others on engineering and
scheduling processes (the traditional focus of project planning),
and a few on understanding and designing for customers. But
more distressing than their disagreements is that these books
fail to acknowledge that other approaches even exist. This is
odd because none of these perspectives—business, technology,
customer—can ever exist without the others. More so, I’m
convinced that success in project planning occurs at the
intersections in these different points of view. Any manager
who can see those intersections has a large advantage over
those who can’t....
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Project planning involves answering two questions. Answering
the first question, “What do we need to do?” is generally called
requirements gathering. Answering the second question, “How
will we do it?” is called designing or specifying (see Figure 3-1).
A requirement is a carefully written description of a criterion
that the work is expected to satisfy. (For example, a
requirement for cooking a meal might be to make inexpensive
food that is tasty and nutritious.) Good requirements are easy to
understand and hard to misinterpret. There may be different
ways to design something to fulfill a requirement, but it should
be easy to recognize whether the requirement has been met
when looking...
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These three activities—requirements gathering, designing/
specifying, and implementing—are deep subjects and worthy of
their own books (see the Annotated Bibliography). I’ll cover the
first two from a project-level perspective in the next few
chapters, and implementation will be the focus later on in the
book.
Different types of projects
Several criteria change the nature of how requirements and
design work are done. I’ll use three simple and diverse project
examples to illustrate these criteria:...
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With the three project types in mind, we can examine the basic
criteria for project planning. At any time in a project, there are
basic questions that everyone should know the answers to. You
might not always like the answers, but you and your team
should know what they are. Most planning frustrations occur
when there’s disagreement or ignorance about these issues.
• Who has requirements authority? Someone has to define the
requirements and get them approved by the necessary par-
ties (client or VP). In the solo-superman case, this is easy:
superman will have all of the authority he wants. On a con-
tract team, there will be a...
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Who has design authority? Similar to requirements, some-
one has to define the design of the work itself. The design is
different from the requirements because there are always
many different possible designs to fulfill a set of require-
ments. Designs, also like requirements, are often negotiated
between two or more parties. One person or team might be
responsible for driving the design process and developing
ideas (designer), and another team provides guidance and
feedback on the first party’s work (VP). Note that because
design skill is distributed in the universe independent of
political power, people granted design authority might not be
people with much design talent....
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Who has budget authority? The ability to add or remove
resources to a project can be independent from other kinds of
authority. For example, in the contract team situation, the
team might have the power to define the requirements and
design, but they might need to return to the client each time
they want more money or time.
How often will requirements and designs be reviewed, and
how will adjustments be decided? The answer depends
heavily on previous questions. The more parties involved in
requirements, design, and budgets, the more effort will need
to be spent keeping them in sync during the project. As a rule
of thumb: the...
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Although I’ve identified different kinds of authority, it’s possible
for one person to possess several or all of them. However, most
of the time, authority is distributed across team leaders. The
more complex the distribution of authority is, the more
planning effort you’ll need to be effective. In Chapter 16, I’ll
cover how to deal with situations where you need more
authority than you have. For now, it’s enough to recognize that
planning involves these different kinds of power.
Common planning deliverables
To communicate requirements, someone has to write them
down. There are many ways to do this, and I’m not advocating
any particular method. What matters most is that the...
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For reference purposes, I’ll mention some of the common ways
to document requirements and planning information. If nothing
else, knowing the common lingo helps translate between the
various methods used by different organizations. You’ll find
some teams document the requirements informally: “Oh,
requirements…just go talk to Fred.” Others have elaborate
templates and review procedures that break these documents
into insanely small (and possibly overlapping) pieces owned by
different people.
• Marketing requirements document (MRD). This is the busi-
ness or marketing team’s analysis of the world. The goal is to
explain what business opportunities exist and how a project
can exploit those opportunities. In some organizations, this is
a reference document to help...
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• Marketing requirements document (MRD). This is the busi-
ness or marketing team’s analysis of the world. The goal is to
explain what business opportunities exist and how a project
can exploit those opportunities. In some organizations, this is
a reference document to help decision makers in their think-
ing. In other organizations, it is the core of project definition
and everything that follows derives strongly from it. MRDs
help to define the “what” of a project.
• Vision/scope document. A vision document encapsulates all
available thinking about what a project might be into a sin-
gle composition. If an MRD exists, a vision document should
inherit and refer heavily to...
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You may have noticed how each of the deliverables mentioned
earlier represents one of two perspectives on the project:
business or engineering. On many projects, these two views
compete with each other. This is a fundamental planning
mistake. Planning should rarely be a binary, or either/or,
experience. Instead, it should be an integration and synthesis of
what everyone can contribute.
To make this happen, a project manager must recognize that
each perspective contributes something unique that cannot be
replaced by more of something else (i.e., no amount of
marketing strategy will improve engineering proficiency, and
vice versa). For good results, everyone involved in project
planning must have a basic understanding of each...
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The business view focuses on things that impact the profit and
loss (P&L) accounting of an organization. This includes sales,
profit, expenses, competition, and costs. Everyone should
understand their P&L: it’s what pays their salaries or their
contracts. When engineering teams are unaware of how their
business works, many decisions made by management will
appear illogical or stupid. Thus, it’s in the interest of whoever’s
responsible for business planning to help others understand
their reasoning. In the tech sector, people with job titles like
business analyst, marketing, business development, product
planner, or senior manager represent the business perspective....
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Those responsible for the business perspective take bold views
of the importance of these questions. They believe that the
answers represent the bottom line for the organization and
should strongly influence project decisions.
However, the business view doesn’t mean that all projects must
be slaves to revenue. Instead, it evaluates projects based on
their contributions to the business strategy. For example, a
strategic project might be essential to the organization but never
generate any revenue....
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The most unfair criticism of business folks is that they are just
“marketers,” somewhat of a negative label in the tech sector. I
think marketing gets a bad rap. In MBA terms, there are four Ps
that define marketing: product, price, placement, and
promotion. Defining the product and price is a creative process.
The goal is to develop a product idea—sold for a profit—that
matches the needs of the targeted customer. Research, analysis,
and creative work are necessary in order to succeed. Placement,
the third P, regards how customers will obtain the product
(through a web site? the supermarket? the trunk of Fred’s car?)....
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