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An e-learning Manual for Implementing Total Quality Management
Volume 1
UNITED NATIONS
INDUSTRIAL DEVELOPMENT ORGANIZATION
A Roadmap to Quality
An e-learning Manual for Implementing Total Quality Management
Volume 1
UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION Vienna, 2007
This publication has not been formally edited.
Contents
Foreword Acknowledgements Introduction Overview
Trainer guidelines Introduction to TQM Origins
Needs analysis Glossary
Module One: Leadership
1. Chief Executive Officer: Managing policy 2. Chief Executive Officer: Ensuring quality 3. Managers: Managing systems
4. Managers: Managing people
Module Two: The work environment 5. Disposal and storage
6. Hygiene and health 7. Safety
Module Three: Systems and tools 8. Standardization
9. Problem solving 10. QC Circles
11. Statistical methods
12. Education and training
Module Four: Production and sales 13. Production control
14. Process control 15. Inspection
16. Management of facilities & equipment 17. Measurement control
18. External suppliers 19. After-sales service
20. Product design and development
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