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Student Version
CHAPTER TWELVE
Outsourcing: Managing Interorganizational Relations
McGrawHill/Irwin
Copyright © 2011 by The McGrawHill Companies, Inc. All rights reserved.
Where We Are Now
12–2
Introduction to Projectt Partnering
• Partnering
–A process of transforming contractual arrangements into a cohesive, collaborative team that deals with issues and problems encountered to meet a customer’s needs.
• Assumes that the traditional adversarial relationship between the owner and contractor is ineffective and selfdefeating.
• Assumes that both parties share common goals and mutually benefit from the successful completion of projects.
–Factors favoring partnering: • Existence of common goals
• High costs of the adversarial approach
• Shared benefits of the collaborative approach
12–3
Outsourcing Projectt Work
• Advantages • Disadvantages
–Cost reduction
–Faster project completion
–High level of expertise
–Flexibility
–Coordination breakdowns
–Loss of control
–Interpersonal conflict
–Security issues
12–4
Strategies for Communicating with Outsourcers
STRATEGY 1::Recognize culturalldifferences
STRATEGY 2::Choose the righttwords
STRATEGY 3::Confirm yourrrequirements
STRATEGY 4::Settdeadlines
12–5
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