Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 15 - Kathryn Rentz, Paula Lentz

Chapter 15: Communicatin g Effectively in Meetings and Conversations © 2014 by McGraw­Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 11­1 Chapter Overview • Informal talking • Conducting and participating in meetings • Telephone and voice mail techniques • Listening • Nonverbal communication © 2014 by McGraw­Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15­2 Elements of Good Talking • Voice quality • Talking style • Word choice and vocabulary • Central role of adaptation © 2014 by McGraw­Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15­3 Talking Style • Definition: The blending of pitch, speed, and volume • To improve – Analyze your style. Listen to yourself. – Then do what you can to make yours better. © 2014 by McGraw­Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15­4 Word Choice • Analyze the audience. • Adopt a courteous and respectful tone. • Adapt your word choice to meet the audience’s expectations. © 2014 by McGraw­Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15­5 ... - tailieumienphi.vn