Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 8 - Kathryn Rentz, Paula Lentz
Lecture Lesikar's business communication: Connecting in a digital world (13/e): Chapter 8 - Kathryn Rentz, Paula Lentz
Chapter 8 - Maintaining goodwill in bad-news messages. Upon completing this chapter, you will be able to write indirect responses to convey bad news. To reach this goal, you should be able to: Determine which situations require using the indirect order for the most effective response, write indirect-order messages following the general plan, use tact and courtesy in refusals of requests,...