Graeme Knowles Six Sigma

Graeme Knowles Six Sigma Download free ebooks at bookboon.com 2 Six Sigma © 2011 Graeme Knowles & Ventus Publishing ApS ISBN 978-87-7681-852-4 Download free ebooks at bookboon.com 3 Six Sigma Contents Contents 1 Introduction 10 2 Background and History 11 2.1 Development of Quality Thinking 11 2.2 Six Sigma: The Next Evolution 12 2.3 Definition of Six Sigma 13 2.4 Summary 13 3 Why Six Sigma? 14 3.1 Introduction 14 3.2 To Improve Financial Performance and Profitability 14 3.3 To be Responsive to, and Focused on, Customers 17 3.4 To Improve Product and Service Performance 19 3.5 Contributing to Organizational Learning 22 3.6 Summary 23 4 Six Sigma: Key Strategic Concepts 25 4.1 Six Sigma is Strategic 25 4.2 Six Sigma is About Customers 26 4.3 Six Sigma is About Variation 26 360° thinking Discover the truth at www.deloitte.ca/careers © Deloitte & Touche LLP and affiliated entities. Download free ebooks at bookboon.com 4 Six Sigma Contents 4.4 Six Sigma is About Process and Scientific Investigation 28 4.5 Six Sigma is About People and Learning Not Cost 28 4.6 Summary 29 5 Strategic Six Sigma 30 5.1 Introduction 30 5.2 Vision, Mission and Values 31 5.3 Strategic Objectives 33 5.3 Hoshin Kanri and Six Sigma 35 5.4 Summary 38 6 Customers 40 6.1 Introduction 40 6.2 Customer Satisfaction and Customer Value 40 6.3 Summary 43 7 Variation 45 7.1 Introduction 45 7.1 Special and Common Cause Variation 46 7.2 Process Capability 47 7.3 Summary 49 Increase your impact with MSM Executive Education For almost 60 years Maastricht School of Management has been enhancing the management capacity of professionals and organizations around the world through state-of-the-art management education. Our broad range of Open Enrollment Executive Programs offers you a unique interactive, stimulating and multicultural learning experience. Be prepared for tomorrow’s management challenges and apply today. For more information, visit www.msm.nl or contact us at +31 43 38 70 808 or via admissions@msm.nl For more information, visit www.msm.nl or contact us at +31 43 38 70 808 or via admissions@msm.nl Download free ebooks at bookboon.com 5 ... - tailieumienphi.vn