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Chapter 4.16. An Online Success Story: The Role of an Online Service in a Magazine
Publisher’s Business Model..............................................................................................................1236 Olli Kuivalainen, Lappeenranta University of Technology, Finland
Hanna-Kaisa Ellonen, Lappeenranta University of Technology, Finland Liisa-Maija Sainio, Lappeenranta University of Technology, Finland
Chapter 4.17. Factors Affecting E-Business Adoption by SMEs in Sub-Saharan Africa:
An Exploratory Study from Nigeria .................................................................................................1254 3ULQFHO\,¿QHGR8QLYHUVLW\RI-\YlVN\Ol)LQODQG
Volume III
Chapter 4.18. Intelirel’s Transition to E-Business: Optimizing the Combination of Electronic
Data Interchange and the Internet.....................................................................................................1276 Nir Kshetri, The University of North Carolina at Greensboro, USA
Satya Jayadev, The University of North Carolina at Greensboro, USA
Chapter 4.19. Laws and Regulations on Proprietary Trading System (PTS) in Japan:
Japanese Alternative Trading System (ATS).....................................................................................1289 Motoaki Tazawa, Meijo University, Japan
Chapter 4.20. Sensis.Com.Au: An Uprising Star of E-Innovation and E-Entrepreneurship............1309 Fang Zhao, RMIT University, Australia
Chapter 4.21. The Snakes and Ladders Game in E-Business: Digital Transformation at American Hardware Depot................................................................................................................................1317
C. Ranganathan, University of Illinois, USA Dong Back Seo, University of Illinois, USA
Chapter 4.22. Development of an Ontology to Improve Supply Chain Management (SCM)
in the Australian Timber Industry.....................................................................................................1329 Jaqueline Blake, University of Southern Queensland, Australia
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Chapter 4.23. E-Supply Chain System at Valvex and Its Integration with ERP Systems.................1348 Raktim Pal, James Madison University, USA
Indranil Bose, The University of Hong Kong, Hong Kong Alex Ye, The University of Hong Kong, Hong Kong
Chapter 4.24. The Demise of a Business-to-Business Portal............................................................1373 Arthur Tatnall, Victoria University, Australia
Alex Pliaskin, Victoria University, Australia
Chapter 4.25. The BIZEWEST Portal ..............................................................................................1396 Alex Pliaskin, Victoria University, Australia
Section V. Organizational and Social Implications
This section includes a wide range of research pertaining to the social and organizational impact of e-business around the world. Chapters in this section analyze consumer and vendor attitudes toward online purchasing, organizational challenges of implementing e-business, and digital marketing. The inquiries and methods presented in this section offer insight into the implications of e-business at both a personal and organizational level, while also emphasizing potential areas of study within the disci-pline.
Chapter 5.1. A Community Web Site Initiative: Impacts on Small Businesses................................1402 Heather Fulford, Loughborough University, UK
Chapter 5.2. Testing, Measuring, and Diagnosing Web Sites from the Users’ Perspective..............1416 /HV]HN%RU]HPVNL:URFODZ8QLYHUVLW\RI7HFKQRORJ\3RODQG
Chapter 5.3. The Effects of Digital Marketing on Customer Relationships.....................................1430 Marko Merisavo, Helsinki School of Economics, Finland
&KDSWHU7KH,QÀXHQFHRIWKH,QWHUQHWRQ5HODWLRQVKLSV%HWZHHQ&RQVXPHUVDQG9HQGRUV......1442 Horst Treiblmaier, Vienna University of Economics and Business Administration, Austria
Chapter 5.5. An Exploratory Study of Consumer Adoption of Online Shipping:
Mediating Effect of Online Purchase Intention................................................................................1456 Songpol Kulviwat, Hofstra University, USA
Ramendra Thakur, Utah Valley State College, USA Chiquan Guo, The University of Texas-Pan American, USA
Chapter 5.6. An Empirical Investigation of the Role of Trust and Power in Shaping the
Use of Electronic Markets ................................................................................................................1472 Raluca Bunduchi, University of Aberdeen Business School, UK
Chapter 5.7. How Well Do E-Commerce Web Sites Support Compensatory and
Non-Compensatory Decision Strategies? An Exploratory Study.....................................................1486 Naveen Gudigantala, Texas Tech University, USA
Jaeki Song, Texas Tech University, USA Donald R. Jones, Texas Tech University, USA
Chapter 5.8. The Human Face of E-Business: Engendering Consumer Initial Trust Through
the Use of Images of Sales Personnel on E-Commerce Web Sites...................................................1503 Khalid Aldiri, University of Bradford, UK
Dave Hobbs, University of Bradford, UK Rami Qahwaji, University of Bradford, UK
Chapter 5.9. Nibbling, Sniping, and the Role of Uncertainty in Second-Price, Hard-Close
Internet Auctions: Empirical Evidence from eBay...........................................................................1526 Daniel Friesner, Gonzaga University, USA
Carl S. Bozman, Gonzaga University, USA Matthew Q. McPherson, Gonzaga University, USA
Chapter 5.10. The Driving Forces of Customer Loyalty: A Study of Internet Service Providers
in Hong Kong....................................................................................................................................1540 T.C.E. Cheng, The Hong Kong Polytechnic University, Hong Kong
L.C.F. Lai, The Hong Kong Polytechnic University, Hong Kong A.C.L. Yeung, The Hong Kong Polytechnic University, Hong Kong
Chapter 5.11. Do Mobile CRM Services Appeal to Loyalty Program Customers?..........................1558 Veronica Liljander, Swedish School of Economics and Business Administration, Finland
Pia Polsa, Swedish School of Economics and Business Administration, Finland Kim Forsberg, Intrum Justitia Finland, Finland
Chapter 5.12. Social Implications of Distance Education in Alaska ................................................1576 Bogdan Hoanca, University of Alaska Anchorage, USA
Kenrick Mock, University of Alaska Anchorage, USA
Chapter 5.13. Strategies for Virtual Learning and E-Entrepreneurship in Higher Education ..........1590 Juha Kettunen, Turku Polytechnic, Finland
Mauri Kantola, Turku Polytechnic, Finland
Chapter 5.14. Differing Challenges and Different Achievements: The Case for a 6HSDUDWH&ODVVL¿FDWLRQIRU4XDOL¿FDWLRQV8QGHUWDNHQE\E-Learning.............................................1603
Eddie Blass, Ashridge Business School, UK Andrew Ettinger, Ashridge Business School, UK Viki Holton, Ashridge Business School, UK
Chapter 5.15. Social Implications of E-Mentoring: Development of an E-Mentoring Model.........1617 Veronica M. Godshalk, Pennsylvania State University, USA
Chapter 5.16. An Exploratory Study of the Design Preferences of U.S. and Chinese
Virtual Communities.........................................................................................................................1630 Felix B. Tan, Auckland University of Technology, New Zealand
Helen J. Lin, University of Auckland, New Zealand Cathy Urquhart, University of Auckland, New Zealand
Chapter 5.17. E-Organisation and Its Future Implication for Small and Medium-Sized Enterprises.........................................................................................................................................1653 *LGHRQ$]XPDK8QLYHUVLW\RI6KHI¿HOG8.
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Chapter 5.18. Organisational Challenges of Implementing E-Business in the Public Services:
The Case of Britain’s National Mapping Agency.............................................................................1665 Francesca Andreescu, University of Greenwich, UK
Chapter 5.19. From ASP to Web Services: Identifying Key Performance Areas and Indicators
for Healthcare....................................................................................................................................1690 0DWWKHZ:*XDK:DUZLFN8QLYHUVLW\8.
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Chapter 5.20. Social Aspects of Open Source Software: Motivation, Organization,
and Economics..................................................................................................................................1709 Spyridoula Lakka, University of Athens, Greece
Nikolas E. Lionis, University of Athens, Greece Dimitris Varoutas, University of Athens, Greece
Chapter 5.21. Sourcing and Outsourcing Arithmetic........................................................................1723 Tapen Sinha, Instituto Technológico Autónomo de México, Mexico,
and University of Nottingham, UK K. Subhadra, ICICI Bank, India
Section VI. Managerial Impact
This section presents contemporary coverage of the managerial implications of e-business implemen-WDWLRQ3DUWLFXODUFRQWULEXWLRQVDGGUHVVWKHOLQNEHWZHHQHEXVLQHVVOHDGHUVKLSDQG¿UPSHUIRUPDQFH DQGHEXVLQHVVULVNPDQDJHPHQWLQ¿UPV7KHPDQDJHULDOUHVHDUFKSURYLGHGLQWKLVVHFWLRQDOORZVH[-ecutives, practitioners, and researchers to gain a better sense of how e-business research and processes can inform their practices and behavior.
Chapter 6.1. Virtual Communities and E-Business Management.....................................................1740 Carlos Flavián, University of Zaragoza, Spain
Miguel Guinalíu, University of Zaragoza, Spain
Chapter 6.2. Concepts and Challenges of E-Leadership...................................................................1748 Krista J. Crawford-Mathis, Capella University, USA
Chapter 6.3. Evaluating E-Business Leadership and its Link to Firm Performance........................1754 Jing Quan, Salisbury University, USA
Chapter 6.4. Exploring Relationship between Information Systems Strategic Orientation
and Small Business Performance......................................................................................................1764 R. Rajendran, Sri Ramakrishna Institute of Technology, Coimbatore, India
K. Vivekanandan, Bharathiar University, India
Chapter 6.5. E-CRM and Managerial Discretion..............................................................................1780 7LP&ROWPDQ8QLYHUVLW\RI:ROORQJRQJ$XVWUDOLD
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Chapter 6.6. EBBSC: A Balanced Scorecard-Based Framework for Strategic
E-Business Management...................................................................................................................1797 )HQ:DQJ8QLYHUVLW\RI0DU\ODQG%DOWLPRUH&RXQW\86$
Guisseppi Forgionne, University of Maryland, Baltimore County, USA
Chapter 6.7. E-Business Risk Management in Firms.......................................................................1821 Ganesh Vaidyanathan, Indiana University South Bend, USA
Chapter 6.8. E-Business Process Management and IT Government................................................1843 Pallab Saha, National University of Singapore, Singapore
Chapter 6.9. A Prototype E-Business Model to Create a Competitive Advantage in SMEs ............1853 63DYLF8QLYHUVLW\RI6KHI¿HOG8.
06LPSVRQ8QLYHUVLW\RI6KHI¿HOG8. 6&/.RK8QLYHUVLW\RI6KHI¿HOG8.
Chapter 6.10. Analysis of Business Process Models in Enterprise Web Services............................1870 Mabel T. Kung, California State University-Fullerton, USA
Jenny Yi Zhang, California State University-Fullerton, USA
Chapter 6.11. Doing International Business Online for the Small and Medium Enterprise.............1890 Sam Edwards, Nagoya University, USA and Japan
Chapter 6.12. Competence of Information Technology Professionals in Internet-Based Ventures......1905 Tobias Kollmann, University of Duisburg-Essen, Germany
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A Technology Trade-Off Research Agenda......................................................................................1920 Xin Luo, Virginia State University, USA
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Volume IV
Chapter 6.14. The Purchasing Agent’s View of Online Reverse Auctions.......................................1929 3HJJ\`/HH7KH3HQQV\OYDQLD6WDWH8QLYHUVLW\±*UHDW9DOOH\86$
Chapter 6.15. Exploring Decision Rules for Sellers in Business-to-Consumer (B2C)
Internet Auctions...............................................................................................................................1943 Jeff Baker, Texas Tech University, USA
Jaeki Song, Texas Tech University, USA
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