CUSTOMER RELATION MANAGERMENT Software Architecture and Detailed Design
CUSTOMER RELATION MANAGERMENT Software Architecture and Detailed Design
Purpose of this document is to provide an architectural overview of CRM system. Through this document, project team and IT Department can have an overview and understand the whole system. They can know how CRM system will be developed and which systems CRM will have to integrate with. This document also describes all constraints that the design of the system must follow to meet the business and maintenance requirements.