ADC Professional Services Network and Equipment Maintenance

ADC Professional Services Network and Equipment Maintenance Reduce costs Improve network performance Improve quality and consistency Ensure continuous revenue generation ADC ProfessionAl serviCes Network and Equipment Maintenance In a highly competitive telecommunications environment, operational excellence is mandatory. Customers have too many choices to tolerate service disruptions, and more importantly, carriers need continuous revenue generation to be successful. Network and equipment maintenance is essential to sustain operational integrity. As well, managed maintenance services can reduce the overall costs of network ownership. A well-maintained network, serviced by technicians with the widest possible array of equipment and facilities expertise, decreases service disruption caused by faulty elements and reduces expenditures for emergency service. ADC offers scheduled preventive and emergency corrective maintenance services for facilities and multivendor equipment networks that can help carriers: • Ensure ongoing revenue generation • Consolidate and streamline maintenance processes • Reduce the overall cost for network maintenance • Improve network performance • Ensure quality and consistency ADC provides maintenance services for multivendor, multiservice, multitechnology networks for applications that include: • Central offices • Carrier hotels • Base stations • Switching centers • Data centers • Network operations centers • Headends and hubs • Customer premises A Complete range of maintenance services Comprehensive Services ADC offers a complete range of maintenance services, which include: • Program management • Preventive maintenance • Emergency corrective maintenance • Service call center and dispatch • NOC services • Circuit provisioning • Technical Assistance Center services • Depot service Program Management ADC maintenance services start with an overall coordination of various maintenance programs. Our program management service includes: • Primary customer and vendor interface • Management of repair-and-return processes and logistics • Service Level Agreement compliance and metrics reporting • Documented equipment replacement procedures and equipment routines with task statements, including contact lists and escalation policies • Quality assurance Preventive Maintenance Service ADC works closely with our customers to provide scheduled, preventive maintenance services, which are required to provide optimum long-term life and performance of critical network elements. ADC’s scheduled preventive maintenance services include: • Determination of required preventive maintenance tasks • Determination of the recommended preventive maintenance schedule of tasks, including monthly, quarterly, annual or bi-annual tasks • Dispatching of the appropriate maintenance technician(s) • Performance of preventive maintenance tasks and completion of required documentation Emergency Corrective Maintenance ADC provides remedial, on-demand maintenance support to perform the following services: • Call dispatch from the service call center • Retrieval of maintenance spare equipment and any specialized test equipment from the closest ADC maintenance location • Perform diagnostics on the equipment and coordination with the customer to replace and repair the defective unit • Trouble ticket resolution • Defective parts management, including documentation and repair and return Service Call Center and Dispatch ADC offers a single point of contact with the following responsibilities: • Receipt of service call from the Customer NOC • Trouble ticketing • Technician dispatch • Spares retrieval • Maintenance • Trouble ticket resolution • Activity reporting NOC Services ADC’s Network Operations Center (NOC) Services include network monitoring and management to provide timely and critical information on network status. Our NOC services include: • 24x7 live network management • Fault detection and management • Notification and escalation • Diagnostics and problem resolution • Service-level agreement management • Extensive reporting Senior ADC network engineers with multivendor and multitechnology expertise are available to support a NOC function. This team can help quickly identify the root cause of problems and improve uptime of your network. ... - tailieumienphi.vn