WELCOME TO SHERIDAN VILLA

Welcome to Sheridan Villa On behalf of Sheridan Villa, it is my pleasure to extend a warm welcome to you and your family. While I recognize that your move into the Villa might be somewhat stressful and overwhelming, I am confident that, given the time and the opportunity to get to know residents, volunteers and staff, you will find your stay both pleasant and enjoyable. Sheridan Villa is recognized as a vital part of the Clarkson community. I hope you and your family will feel free to make use of all the services and programs which are part of life at the Villa. This handbook has been developed by the families, volunteers and staff to help you and your family get to know Sheridan Villa better. I hope you will find it helpful. Once again, welcome to Sheridan Villa and I look forward to meeting with you in the near future. Sincerely, Inga Mazuryk Administrator Sheridan Villa Long Term Care Centre i Updated: June 24, 2010 Welcome to Sheridan Villa.........................................................................................................................i Welcome.....................................................................................................................................................4 Vision and Mission Statements................................................................................................................4 Our Regional Values................................................................................................................................4 Our Mandate............................................................................................................................................4 Our Commitment to Excellence ...............................................................................................................4 Our Model of Care....................................................................................................................................5 Management Team..................................................................................................................................5 Residents’, Family Members’ and Friends’ Responsibilities:...................................................................5 Privacy Health Information.......................................................................................................................6 Prevention, Reporting and Elimination of Abuse Policy...........................................................................6 Process for Raising a Concern ................................................................................................................7 Activation and Community Services .......................................................................................................8 Activation Therapy ...................................................................................................................................8 Music and Horticultural Therapy ..............................................................................................................8 Rehabilitation/Physiotherapy Services.....................................................................................................8 Spiritual and Religious Services...............................................................................................................8 Administration/Business Office...............................................................................................................9 Leave of Absence ....................................................................................................................................9 Vacation/Casual Leave/Medical Leave/Psychiatric Leave...................................................................9 Mail Service/Newspapers.........................................................................................................................9 Monthly Accommodation Charges...........................................................................................................9 Personal Trust Accounts........................................................................................................................10 Power of Attorney...................................................................................................................................10 Telephones/Cable Television.................................................................................................................10 Facility Services.......................................................................................................................................10 Housekeeping........................................................................................................................................10 Maintenance...........................................................................................................................................10 Laundry..................................................................................................................................................10 Food and Nutrition...................................................................................................................................11 Nursing Department................................................................................................................................12 Care Planning ........................................................................................................................................12 Consents................................................................................................................................................12 Incontinence Products............................................................................................................................12 Infection Control.....................................................................................................................................12 Informed Consent...................................................................................................................................12 Medical Appointments............................................................................................................................12 Medications/Treatments.........................................................................................................................13 Medications/Treatments and Pharmacy Services..............................................................................13 Health and Herbal Remedies .............................................................................................................13 Alternative Treatment.........................................................................................................................13 Palliative Care ....................................................................................................................................13 Social Work Services ..............................................................................................................................14 Advocacy................................................................................................................................................14 Family Council........................................................................................................................................14 Resident Council....................................................................................................................................14 Uninsured Services.................................................................................................................................15 Chiropody Services................................................................................................................................15 Dental Services......................................................................................................................................15 Hairdressing Services............................................................................................................................15 Optometrist Services..............................................................................................................................15 Volunteers................................................................................................................................................15 Safety and Security .................................................................................................................................16 ii Updated: June 24, 2010 Call Bells................................................................................................................................................16 Fire Alarms.............................................................................................................................................16 Instructions to Residents in Case of Fire............................................................................................16 Disaster Planning...................................................................................................................................16 No Smoking Policy.................................................................................................................................16 Signing In and Out .................................................................................................................................17 Wanderers’ System................................................................................................................................17 Other Important Information...................................................................................................................17 Gift Giving ..............................................................................................................................................17 Personal Belongings..............................................................................................................................17 Public Transportation.............................................................................................................................17 Sheridan Villa Parent Child Centre ........................................................................................................17 Sunshine Patio and Therapeutic Garden...............................................................................................18 Visiting....................................................................................................................................................18 Tips for Visiting – For Family and Friends..............................................................................................18 Sheridan Villa Map...................................................................................................................................19 Main Lobby Area....................................................................................................................................19 One Resident Home Area......................................................................................................................20 iii Updated: June 24, 2010 Welcome Vision and Mission Statements Our Vision of Peel’s Future The Region of Peel will be a healthy, vibrant and safe community that values its diversity and quality of life. Corporate Mission Statement The Region of Peel will serve its growing community through commitment, partnership, innovation and excellence. Our Regional Values  Supportive and Respectful Environment We work in an environment that is positive, healthy, caring and free from discrimination. We respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions.  Teamwork We practice teamwork, cooperation and collaboration, and reinforce these with a strong vision and positive leadership.  Effective Communication We practice open, two-way communication in a clear and honest manner.  Integrity We are ethical, professional and trustworthy in our work.  Quality Service We provide services that are accountable, accessible, responsive, efficient and effective. We seek new and innovative ideas for improvement in policies, practices and services. Our Mandate Peel Long Term Care will continue its tradition of caring for our clients to ensure their dignity, independence, quality of life and ongoing community connections. Our Commitment to Excellence Sheridan Villa is an accredited Long Term Care Centre that is owned and operated by the Region of Peel. Sheridan Villa with pride, asks the Canadian Council on Health Services Accreditation to conduct an in-depth evaluation of our care, programs and services to determine that Sheridan Villa is meeting or exceeding the standards set out by this national independent body of professionals. We have successfully received the highest award from this organization. 4 Updated: June 24, 2010 Our Model of Care Sheridan Villa offers a model of care that supports the residents’ level of cognitive, physical ability, social, emotional and spiritual needs, strengths, values and desires. The care team utilises principles of continuous quality improvement to promote efficient and effective service delivery by way of ongoing monitoring and outcome analysis. Residents reside within the home based on their level of care needs and cognitive function. Transfer may occur from unit to unit, based on assessment of care needs, cognitive function and safety requirements. We have adopted the Edenization principle which places emphasis on the residents’ quality of life. The physical environment of the home is made more home-like with the addition of plants, greenery and animals. Families are welcome to bring their pets into the home for visits. Management Team Our management team is made up of experienced professionals who are available Monday to Friday to answer your questions:  Administrator  Director of Care  Supervisor of Activation & Volunteer Services  Supervisor of Business Services  Supervisor, Adult Day & Community Services  Social Worker  Dietary Services Supervisor  Facility Services Supervisor A current telephone contact list is inserted for your convenience and also posted on the “Family News Board” located in the front hallway. Residents’, Family Members’ and Friends’ Responsibilities: To ensure that our Centre is an enjoyable and safe place, it is important that  Each resident, family member and visitor observe the rules and policies of the Centre.  Each resident, family member and visitor shall respect the rights and privacy of others.  Each resident, family member and visitor shall treat others, including staff and volunteers, with dignity, courtesy and respect. 5 Updated: June 24, 2010 ... - tailieumienphi.vn