Xem mẫu
Topic 10
Using Feedback to Motivate
1
Topics What is a feedback?
Good Feedback Makes Excellence More Visible Clarity of Feedback
Good intention
– Level one: positive and negative feedback
– Level two: Shift controlling feedback to in informative feedback
– Level three: Co-designing feedback system The Need for Imagination
Don’t have to be slave (phụ thuộc) to praise
2
What is a feedback?
Feedback is the return of information about the result of employee’s activities in the light of improving the output of the underlying process.
3
Good Feedback Makes Excellence More Visible
Feedback helps improving performance so it contributes to learning.
– To fix result
– To help improving work process
– To confirm that work or result is successful
4
Good Feedback Makes Excellence More Visible
• Negative feedback fix results.
• Negative feedback fix process that produced results
• Positive feedback confirm successful performance and encourage employee to continuously to use it.
• Examples:
5
...
- tailieumienphi.vn
nguon tai.lieu . vn