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MOTIVATION
Topic 12:
Transforming NegativeAttitude
Study Questions
What Is a Negative Talk?
Why Negative Talk Matters?
The Nature of Negative Attitudes Are Catching (But So Are Positive Ones)
Types of Negative Talk Accepting vs. Rejecting
Narrowing vs. Expanding
Victimized (bị bắt nạt) vs. In Charge Blaming (đổ lỗi) vs. Understanding Conflicting vs. Cooperating
What Is a Negative talk?
It is the talk we do that puts down ourselves, others, or a situation; it is complaining about each other or events that take place in our lives.
Read the Case in Point , page 159
“You just can’t win with the HR department. They always find some way to make it tough to collect on your travel expense claims”
“There are no way to get this mailing out on time”
Why Negative Talk Matters?
Reflecting employee’ s victim condition A conflict – oriented approach.
Uncooperative spirit
Leading others to accept frustrations blindly rather than try to improve them
So negative attitudes will hurt all efforts of manager to build motivation in workplace.
The Nature of Negative Attitudes Are Catching
(But So Are Positive Ones)
Negative attitudes can spill over from one area to another.
It can quickly destroy motivation in workplace.
Someone who has a feeling of helplessness or victimization can quickly spread that sense to others.
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