Total quality management sigma basic

TOTAL QUALITY MANAGEMENT AND SIX SIGMA Edited by Tauseef Aized Total Quality Management and Six Sigma http://dx.doi.org/10.5772/2559 Edited by Tauseef Aized Contributors Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic, Svante Lifvergren, Bo Bergman, Adela-Eliza Dumitrascu, Anisor Nedelcu, Erika Alves dos Santos, Mithat Zeydan, Gülhan Toğa, Johnson Olabode Adeoti, Andrey Kostogryzov, George Nistratov, Andrey Nistratov, Vidoje Moracanin, Ching-Chow Yang, Ayon Chakraborty, Kay Chuan Tan, Graham Cartwright, John Oakland Published by InTech Janeza Trdine 9, 51000 Rijeka, Croatia Copyright © 2012 InTech All chapters are Open Access distributed under the Creative Commons Attribution 3.0 license, which allows users to download, copy and build upon published articles even for commercial purposes, as long as the author and publisher are properly credited, which ensures maximum dissemination and a wider impact of our publications. After this work has been published by InTech, authors have the right to republish it, in whole or part, in any publication of which they are the author, and to make other personal use of the work. Any republication, referencing or personal use of the work must explicitly identify the original source. Notice Statements and opinions expressed in the chapters are these of the individual contributors and not necessarily those of the editors or publisher. No responsibility is accepted for the accuracy of information contained in the published chapters. The publisher assumes no responsibility for any damage or injury to persons or property arising out of the use of any materials, instructions, methods or ideas contained in the book. Publishing Process Manager Marina Jozipovic Typesetting InTech Prepress, Novi Sad Cover InTech Design Team First published July, 2012 Printed in Croatia A free online edition of this book is available at www.intechopen.com Additional hard copies can be obtained from orders@intechopen.com Total Quality Management and Six Sigma, Edited by Tauseef Aized p. cm. ISBN 978-953-51-0688-3 Contents Preface IX Section 1 Quality Management 1 Chapter 1 Chapter 2 Artificial Intelligence Tools and Case Base Reasoning Approach for Improvement Business Process Performance 3 Aleksandar Vujovic, Zdravko Krivokapic and Jelena Jovanovic Improving ‘Improvement’ by Refocusing Learning: Experiences from an –Initially- Unsuccessful Six Sigma Project in Healthcare 23 Svante Lifvergren and Bo Bergman Chapter 3 Project Costs and Risks Estimation Regarding Quality Management System Implementation 41 Adela-Eliza Dumitrascu and Anisor Nedelcu Chapter 4 Chapter 5 Chapter 6 Chapter 7 What Quality Management Allied to Information Can Do for Occupational Safety and Health 69 Erika Alves dos Santos Reducing Mirror Slippage of Nightstand with Plackett-Burman DOE and ANN Techniques 101 Mithat Zeydan and Gülhan Toğa Redesigning the Service Process for Total Quality in Government Hospitals: Evidence from Kwara State 117 Johnson Olabode Adeoti Some Applicable Methods to Analyze and Optimize System Processes in Quality Management 127 Andrey Kostogryzov, George Nistratov and Andrey Nistratov Chapter 8 Competence Education and Training for Quality 197 Vidoje Moracanin ... - tailieumienphi.vn