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Tiếng Anh lĩnh vực nhà hàng - khách sạn: Phần 1

Nếu bạn đang làm việc trong ngành nhà hàng khách sạn, thì tiếng Anh chuyên ngành nhà hàng khách sạn trở thành yếu tố sống còn để bạn phát triển trong ngành. Cuốn sách “Tiếng Anh thế hệ mới trong ngoại giao - tiếp khách: Lĩnh vực nhà hàng - khách sạn” là một tài liệu tham khảo về khách sạn bằng tiếng Anh rất hiệu quả để bạn học tập và rèn luyện. Cuốn sách cung cấp kiến thức nhập môn chuyên ngành cơ bản cho đến những kỹ năng chuyên ngành tạo nên sự chuyên nghiệp cho mỗi nhân viên. Sách gồm 7 bài v

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  1. I 428 \V\. HOANG NGUYEN T306A New Generation English in Seeiilg Guests and Foreign Affairs TIENG ANH THE HE MOI TRONG NGOAI GIAO - TIER KHACH m Unh VLTC nha hang - khach san 1 Huong dan each lam thu tuc dang ky khach san. Cach sif dung cac dich vu trong khach san, nha hang. Cach phuc vu khach va su trai nghiem cua khach. Giai quyet cac van de ve sire khoe, y te. Cung cap n / i ^ ^ M M H H H I ^ n B b a / hoc. NHA XUAT BAN OAI H O C SU P H A M T P H6 C H I M I N H
  2. Tron Bo SGK: https://bookgiaokhoa.com N H A X U A T B A N D A I H Q C SlT P H A M T P . H O C H I M I N H 5 OS A ThS. H O A N G NGUYEN 280 A N D L f d N G V U d N G , P H l J d N G 4, Q U A N 5, T P H O C H I M I N H D i ? n T h o a i : (08) 38 301 303 - Fax: ( 0 8 ) 39 381 382 Email: nxb@hcmup.edu.vn W e b s i t e : http://nxb.hcmup.edu.vn TIENGANHTHEHEMdl TIEMGAMH THE HE MO! TRONG NGOAI GIAO - TIER KHACH ThS. H O A N G NGUYEN NGOAI GIAO • TIER KHACH Chju track nhiem xuat ban: PGS. TS NGUYEN KIM HONG • Bien tap not dung TRINH MAI PHaONG LTnh vi/c nha hdng - khdch sqn V Su'a ban in MINH THLf Trinh bay Vew Generation E n g l i s h in Minh Huy Seeing Guests and Foreign Affairs Vebia Nguyen Hung Thiic hien lien ket xuat b3n: Kem CD - MP3 CONG TY CO PHAN VAN HOA NHAN VAN Phat banh tai: Hf THONG NHA SACH NHAN VAN Huang din each lam thu tuc dSng ky khach san. * 01 Tri/dng Chinh, P.l 1, Q. Tan Binh, TP. HCM Cach sCf dyng cac djch vy trong khach san, nha hang. Tel: 3971 7882 - 3971 7884 - 39712285 Fax: 39712286 Cach phyc vu khach va siJ tral nghiem cua khach. * 875 CMT8, P.l 5, Q.I 0, TP. HCM Gi^i quyet cac van de ve sufc kh6e, y te... TeL: 39770096 - Fax: 397081 61 Cung cap nhOng tCr vUng can thiet cho bai hpc. In 1.000 cuon kho 16 x 24 cm in tgi Cty Co Phan In Gia Djnh. 9D Nd Trang Long P. 7, Q. Binh Thanh, TP. Ho Chi Minh. So'dang ky KHXB: 557-2013/CXB/05-50/DHSPTPHCM. So QDXB: 257/QD-NXBDHSP. Cap ngay 27-06-2013.Download Ebook Tai: https://downloadsachmienphi.com NHA XUAT BAN
  3. Tron Bo SGK: https://bookgiaokhoa.com i noj dau i Y6i sir h o i n h a p va p h a t t r i e n k i n h te quoc te, n h u cau d i cong tdc hoSc du l i c h midc ngoai ng^y cang t r d n e n pho b i e n . Do do, iTnh viTc n h a h a n g - k h a c h san cung p h a t t r i e n theo de dap ufng n h u cau a n d cho cac du k h a c h . Cho du b a n l a n h a n v i e n phuc vu t r o n g n h a h a n g - k h d c h san hay 1^ du k h a c h t h i viec giao t i e p t o t t i e n g A n h t r o n g m o i t r i f d n g do se m a n g l a i n h f l n g a n tifdng ban dau t o t dep va giao t i e p hieu qua. Quyen sdch "Tieng Anh the h^ m&i trong ngoqii giao - tiep khach" nay se giup b a n suf dung t i e n g A n h m p t cdch h i e u qua va de dang qua n h i e u t i n h huong t h o n g dung. Sdch gom CO bay b a i vdfi 6 1 t i n h huong thLfdng gap t r o n g l i n h vifc n h ^ h a n g - k h a c h san, v d i m o t so n o i dung c h i n h nhif sau.- tricdc khi dang ky khach san, lam thu tuc dang ky, cac dich vu khach san, ddt chd trUdc qua dien thoai, goi mon an, cac dich vu tien san, gidi quyet cac van de, trd phong khach san v.v. Sdch cung cap n h i e u tH viftig quan t r o n g v ^ r a t bo i c h . DSc biet, sdch t h i c h hc/p cho cac s i n h v i e n dang chuan h i cho nghe nghiep t r o n g n g a n h n h a h a n g k h a c h san, cung nhi/ cac n h a n v i e n l a m viec t r o n g l i n h vUc nay. V d i chu de da dang va tii vifng phong p h u n h u da neu t r e n , chung t o i t i n r k n g quyen sach nay se giiip i c h n h i e u cho b a n doc t r o n g hoc t a p cung n h i i cong vi$c h a n g ngay. Chuc cdc b a n t h a n h cong! Download Ebook Tai: https://downloadsachmienphi.com
  4. Tron Bo SGK: https://bookgiaokhoa.com Characters Cdc nhdn vdt ^ Bell Service Concierge Driver/ Parking Valet Phuc vu trite phdng Nguai gin ciia Tdi xelNgUcfi hdu phdng Don Paul Teri Event Planner Front Desk Clerks Fri Desk Manager Nguai to chile sU kien Nhan vien Ik tan Tri ig qudy l i tan Beatriz Chan Alberto, Rob, Pat Maria Housekeeper Restaurant Restaurant Rourn Service Nhdn vien Waitress Hostess Phuc vu phdng phue vu phdng NiZ phuc vu NU chiiu ddi nhd hang viSn nhd hdng Susan Katie Emma Cody Download Ebook Tai: https://downloadsachmienphi.com
  5. Tron Bo SGK: https://bookgiaokhoa.com Guests Khdch Before a Guest Checks In TriCdc khi khdch dang ky khdch san 1 1. Taking a Reservation by Phone Dat cho trtialc qua difn thoai Sam Monroe Sandra Randall Nancy Parin Mr. »& Mrs. Porter And when will you be arriving? Maryn Karini & Family j^ff Reynolds & 'Tom Smith & Family Maryn Karini called the Pine Ridge Pat asked for the dates of her stay. Family Hotel to make a reservation. Pat hoi ve ngdy tlidng c6 ay d lai. (wife Dana, son Brian) Maryn Karini goi dien cho khdch san Pine Ridge de dat chS trUdc. Could we Others please have a NhUng ngudi khdc room with two Let me queen beds? check man i tvie wed (huifnNj^^oryou. 2f 23 2* Mr. Johnson Mr. Boor Mr. Gordon Ms. Lopez (calls for (calls to leave a (makes restaurant (seated in restaurant reservation) message) reservation by phone) without reservation) She pulled up the hotel's Pat asked how many Maryn asked for a Mr. Johnson Mr. Boor Mr. Gordon Ms. Lopez reservations calendar on people would be in double-queen room. (goi de dat did) (goi didilqi (dat chS nhd hang (c6 did trong her computer terminal. Maryn's party. Maryn hoi ve mot Idi nhdn) qua dien thoai) nhd hang md phdng doi c6 giuang C6 md lich ddt chd cua Pat hoi CO bao nhieu khong ddt trudc) khdch san tr^n man hinh nguai se c6 mdt trong ngu thiigng hang. mdy tlnh cua minh. buSi tiec cua Maryn. Download Ebook Tai: https://downloadsachmienphi.com
  6. Tron Bo SGK: https://bookgiaokhoa.com That's one double-queen room for * nighti... Pat s e a r c h e d t h e r e s e r v a t i o n She quoted Maryn the room rate Pat a s k e d for t h e Pat repeated the details ...and read Maryn a system for availability. and Maryn wrote it down. card's expiration date. of the booking... confirmation number Pat tim he thong ddt cho di biet C6 neu gid phong cho Maryn biet Pat hoi ve ngdy het Pat lap lai cdc chi tiet to write down. phong ndo c6 sdn. vd Maryn ghi no ra. han cua the. ddt ch6 trudc... ... vd doc cho Maryn nghe sd xdc nhdn de ...V ^ .;\'>IA\ viet ra. ( The number ii N Pat asked her to spell her last Maryn gave her credit card name and entered her details in number to hold the reservation. the guest database. Maryn cho so the tin dung cua Pat yeu cdu c6 dy ddnh vdn hp CO de gia cho truac. Pat checked that the guest was .and said goodbye. cua CO dy vd nhap cdc chi tiet satisfied with the reservation... vd noi Idi tam biet. cua CO dy trong ca sd dU lieu Pat kiem tra de bdo dam rdng khdch tro. khdch dd hdi long vdi viec ddt chS trudc ... VOCABULARY Tlf VI/NG Verbs Dgng tic ask hoi call ggi dien thogi check kiem tra check in dang ky ghi ten lay phong d Download Ebook Tai: https://downloadsachmienphi.com khdch san
  7. Tron Bo SGK: https://bookgiaokhoa.com hold [held] giu Types of rooms and beds Loai phdng va giiTcfng pull up keo lin, mo ra quote neu ra, dinh gid ED : 0 ^ 1 LEL n repeat Idp lai say [said-said] goodbye noi Idi tarn biet search tim kiem spell ddnh vdn write [wrote-written] down vi^t ra, ghi ra Full-size Single Twin Dan B6i Ca Ian Nouns availability Danh tiC sU CO sdn, CO thi dung diCgc 1 r calendar lich computer terminal man hinh mdy tinh confirmation number credit card SO xdc the tin nhdn dung Queen King J database ca sd da lieu Ca thugng hang Ca thugng hang detail chi tiet Credit Cards Th§ tin dung expiration date ngdy het han issue number so phdt hdnh reservation sU ddt did trudc card number room rate gid phdng so th& party bita tiec valid from date CO hieu lUc til ngdy security code ma an ninh cha ky expiration date signature ngdy h&'t hqn valid from... (date) CO hieu luc til (ngdy...) Adjective Tinh tti issue number so phdt hdnh satisfied hdi long, thoa man signature chit ky security code md an ninh Download Ebook Tai: https://downloadsachmienphi.com
  8. Tron Bo SGK: https://bookgiaokhoa.com 2. Revising a Reservation Thay doi vipc dat chS trt^cfe ( Pine Ridge Hotel. I have a reservation. How may I I'd like to extend help you? our stay by one day. Maryn agreed and Pat revised the .then she saved the changes. reservation... sau do CO liCu cdc thay doi. Maryn dong y vd Pat siia doi viec Pat answered the phone. Maryn asked if she could add a ddt chd trUdc ... Fat trd lai dien thoai. night to her reservation. Maryn hoi xem lieu c6 c6 the them mot dem veto viec dat cho VOCABULARY T(f Vl/NG truac cua CO hay khong. Verbs Dgng ta add them Hmm. Your roonn ii already booked agree dong y for Sunday the 7" One moment. ask hoi I If you'd like, allocate cdp cho I could upgrade you to a sea-view room answer a phone trd loi dien thoai throughout your stay. That's available extend md rong through Sunday. look up tra tim offer di nghi revise thay doi, sda doi Pat looked up Maryn's Maryn's room was Pat offered to upgrade save luu, bdo luu record in the database. already allocated to Maryn to a room with a upgrade ndng cdp Pat tra tim ho so cua another guest. sea view. Maryn trong ca so Phong cua Maryn da Pat de nghi ndng cdp dU lieu. duqc cap cho mot cho Maryn mot phdng Nouns Danh tii nguai khdch khdc roi. CO quang cdnh bien. change sii thay ddi database ca sd da lieu guest khdch tro record ho sa Download Ebook Tai: https://downloadsachmienphi.com
  9. Tron Bo SGK: https://bookgiaokhoa.com reservation su ddt ch3 tricdc 3. Suggesting Alternative Accommodation room phdng 0e nghi phong 6 khac sea view quang cdnh biin stay sU luu lai, sU d lai Adjective Tinh tic July 16'" for available CO sdn fik* |i I one night, Culture and Language Van hoa va ngon ngff allocate = cho, cdp cho Mr. Johnson called the However, the hotel Pat explained that Revise nghia Id "thay doi" de Idm cho no tot hem Pine Ridge Hotel to was fully booked... there were no rooms Khi Pat ndng cdp phdng cua Maryn, c6 cho Maryn mot phdng make a reservation. Tuy nhien, khdch san available... chdt luang coo han vdi cung gid nhu phdng c6 dd yeu cdu. Ong Johnson ggi dien dd kin chd ... Pat gidi thich rdng cho khdch san Pine khong cdn phdng ndo Ridge de dat chd trUdc. de dung ... Welcome Waiting List National NAME Manager PHONE Group L-PINE RIDGE HOTEL-' ... because the hotel Pat offered to put him She offered to find was hosting a large on the waiting list for another hotel with a conference. a room. vacancy. - VI khdch san dang Pat de nghi ghi ten Co de nghi tim mot dang cai to chiic mot dug dy vdo danh sdch khdch san khdc c6 hoi nghi Idn. chd nhdn phdng. phdng trdng. THU V ! t N TINHBINMTHUAN Download Ebook Tai: https://downloadsachmienphi.com
  10. Tron Bo SGK: https://bookgiaokhoa.com Adjectives Tinh tA HILLTOP tNN alternative khdc available CO sdn booked dd ddt chd Culture and Language Van hoa va ngon ngff • K/ii dugc diing trong chi/ang nay, "booked" co nghia Id "reserved". Pat suggested that the Hilltop Inn She gave Mr. Johnson the • Hgi nghi ( c o n f e r e n c e ) Id mot cugc hgp rat Idn thu hut hdng might have some rooms. Hilltop's phone number. tram ngudi. Pat de nghi rdng Khdch sqn Co cho 6ng Johnson so dien thoai Hilltop CO the c6 vdi phong. cua khdch sqn Hilltop. VOCABULARY Tif Vl/NG Verbs Dong tit call ggi, goi dien thoai explain gidi thich host dang cai to chiic offer de nghi put [put-put] dqt, de suggest de nghi, ggi y Nouns Danh tiC accommodation phong d, cho d conference hoi nghi phone number so dien thoai 1 I reservation sU dqt cho triidc room phong vacancy chd trong waiting list danh sdch chd Download Ebook Tai: https://downloadsachmienphi.com
  11. Tron Bo SGK: https://bookgiaokhoa.com 4. The Guest's Experience: Meeting a Hotel Representative at the Airport Si^ trai nghiftn cua khach: Gap dai dien khach san tai san bay BAGGAGE CLAIM baggage I J carousel She escorted the She opened the ...and they climbed Porters to the hotel's passenger door for into the p a s s e n g e r . V shuttle. them... compartment. Co hg tong ong bd Co md ci2a hdnh ... vd hg leo len toa Porter den xe cua khdch cho ho. hdnh khdch. khach san. When Mr. and Mrs. Porter exited ... they noticed Teri holding a sign the baggage claim area, ... with their name on it. Khi Ong vd Bd Porter di ra khu ... ho nhan thd'y Teri dang cam vUc nhan hdnh ly ... mot td'jn bien c6 ten cua hg r tren do. Oh, hello. I'm Teri from the Pine Ridge Hotel. Welcome to Turner City. They slid into one of the bench Meanwhile, Teri loaded their seats and buckled their seat belts. bags into the back of the v a n . Hg trilgt vdo mot cdi ghe ddi vd Trong khi do, Teri chat hdnh ly cdi day dai an todn. cua hg vdo phia sau xe. They introduced themselves. Teri welcomed She offered to take their Hg tu giai thieu ve minh. them to the city. bags. Teri chdo don Co de nghi mang hdnh hg den thdnh ly cua hg. pho. Download Ebook Tai: https://downloadsachmienphi.com
  12. Tron Bo SGK: https://bookgiaokhoa.com VOCABULARY TCT Vl/NG And if you look to your Van 2-2-7 departing right, you'll see the world for the airport with headquarters of the Dong tic , Mr and Mn. Poner. Claycrafi company. World's Verbs , ETA 4:35. Over. largest maker of ceramic dishware, you know. arrive den 1 buckle cdi khoa, that • climb into leo vdo escort ho tdng exit di ra i: . T e r i c l i m b e d ...and radioed the hotel that On t h e w a y t o t h e introduce giai thieu into the driver's she was on the way. hotel, she told the load chdt, chd seat... ... vd ddnh dien cho khdch san P o r t e r s a few facts meet [met-met] gdp, gdp go Teri leo vdo biet rdng c6 dang d tren about the town. notice chu y, de y ghe ngoi cua diCang. Doc dudng ve khdch offer di nghi tai xe. san, CO noi cho 6ng bd Porter biet mot vdi open md thong tin ve thi trdn. radio phdt thanh bang radio slide [slid-slid] tricgt take mang, dem di thank cam an welcome chdo don, hoan nghenh Nouns Danh tit area khu vUc back ddng sau baggage carousel bang chuyen hdnh ly When they arrived at the hotel,. ...the Porters t h a n k e d her a n d baggage claim not nhan hdnh ly Khi ho den khdch san, ... gave her a tip. bag tiii, gid ... dug bd Porter cam an c6 vd cho CO tien boa. bench seat ghe ddi trong xe driver's seat chd ngoi cua tai xe fact viec, sU viec hotel khdch san luggage cart xe ddy hdnh ly passenger compartment toa hdnh khdch Download Ebook Tai: https://downloadsachmienphi.com
  13. Tron Bo SGK: https://bookgiaokhoa.com passenger door cita hdnh khdch pleasure niim vui thich Checking Guests In 2 representative ngUdi dai dien Lam thu tuc dang ky cho khdch seat belt ddy an todn, dai an todn shuttle xe chay tuyen dudng ngdn sign bien bdo 5. The Guest's Experience: Arriving at tlie Hotel tip ' tiin. boa trai nghifttt cua khach: Den khach san van xe tdi Others Cdc tii khdc ' Thank a few (adj.) mot vdi you, sir! / meanwhile (adv.) trong luc dy on the way (adv., prep.) doc dudng, tren dudng Culture and Language Van hoa va ngdn ngff The shuttle dropped Sam Monroe Mr. Monroe tipped the driver. Vi xe tdi chay tuyen dUdng ngdn ddi hoi ban phdi budc len, ban off in front of the hotel. dng Monroe cho tdi xe tien boa. leo vdo chd ngoi hodc vdo xe tdi. Cdch noi khdc: get into your Chiec xe thd Sam Monroe xudng seat, sit down i n your seat. d phia trudc khdch sg.n. bags, baggage vd luggage tat cd thudng hay cd nghia Id "tat cd nhUng vat dung md du khdch mang". M6i vat dung rieng Id mot cdi gid, mot phdn cua hdnh ly, hodc (neu no Idn vd cd toy Pine Ridge Hotel cdm) va li. Khi Teri ndi vdo may radio, c6 sii dung cdc tic ddc biet. Over cd nghla Id "Co dd ndi xong." Copy cd nghia Id "tdi dd nhdn dugc Idi nhdn cua ban." Ddi vdi tdi xe xe tdi d phi trUdng, tien boa binh thudng Id khodng 3 dd la My. Neu chuyen di ddc biet ddi hodc neu sU phuc vu rdt tot thi cd the cho tien boa nhieu hon. Don, the bellhop, Sam followed Don ..and into the lobby. took Mr. Monroe's through the revolving .. vd vdo tien sdnh. bags. door... Don, nJidn vi^n trite Sam di theo Don qua tdng, mang Jidnh ly ci2a xoay... cua Monroe. Download Ebook Tai: https://downloadsachmienphi.com
  14. Tron Bo SGK: https://bookgiaokhoa.com service su phuc vu shuttle xe chay tuy^n duang ngdn tip tiin boa Others Cdc tit khac in front of (prep.) tritdc, phia trilac thank you (reduced clause) cam an Don led S a m to the He r a n g t h e b e l l f o r ...and Sam gave front desk. service... him a tip. Don ddn Sam den Anh bd'm chuong phuc ...vd Sam cho anh Culture and Language Van hoa va ngdn ngff quay tiep tan. vu ... tien boa. • bellhop, con ggi Id bellman hay doorman, thUdng Id ngUai ddu tien chdo don khdch khi ho den khdch san. Bellhop thiCang VOCABULARY TLTVl/NG giup ho mang hdnh ly vd c6 the ho tdng ho vdo phdng cua hg. Verbs Bgng tii arrive d^n carry mang drop off cho xuong (xe) follow di theo give [gave-given] a tip cho tien boa lead [led-led] ddn ring [rang-rung] bdm chudng take [took-taken] mang tip cho tien boa Nouns Danh tii bellhop nhdn vi^n trilc tang bell chuong driver tdi xi front desk | quay tiep tdn lobby \ tien sdnh revolving door ciia xoay Download Ebook Tai: https://downloadsachmienphi.com
  15. Tron Bo SGK: https://bookgiaokhoa.com 6. Welcoming a Guest 1: With a Reservation Chao don khach i: Co dat cho trt^afc He checked that the information He c o n f i r m e d that Mr. Monroe in the system was correct. had a non-smoking room. Alberto came out from the ...and greeted the Sam Monroe asked Anh kiem tra de bdo dam rdng Anh xdc nhdn rdng 6ng Monroe staff room... guest. to check in. thong tin trong he thong la dung. c6 mot phong khong hut thuoc. Alberto di ra khoi phong ... vd don chdo Sam Monroe yeu cdu nhdn vien ... khdch. ghi ten lay phong. VOCABULARY T(f Vt/NG Verb Dgng tu: check in ghi ten nhdn phong come [came-come] den confirm j xdc nhdn enter nhdp vdo greet chdo hdi, don chdo identify oneself tu nhdn dien log in dang nhdp vdo Sam identified Alberto l o g g e d in to h i s He entered Sam's himself. computer with his user name confirmation number. Nouns Danh tit Sam tiC nlidn dim. and password. Anh nhdp so xdc confirmation number so xdc nhdn Alberto dang nhdp vdo may nhdn cua Sam. information thong tin tinh bang ten nguai dung vd mdt khdu cua anh. password mat khdu, khdu lenh personnel \ nhdn vien reservation .....J... su: ddt chS triiac staff room phong nhdn vien system he thong user name ten ngUai dung Download Ebook Tai: https://downloadsachmienphi.com
  16. Tron Bo SGK: https://bookgiaokhoa.com Adjectives Tinh tic 7. Welcoming a Guest 2: Without a Reservation authorized CO thdm quyin Chao don khach Z: Khong co dat cho tru^&c correct dung non-smoking khong hut thuoc Enjoy ^your stay!/ Sorry to keep Culture and Language Van hoa va ngon ngff you watting, 'ami i n f o r m a t i o n Id danh til khong dem diigc. Ban khong dugc phep hut thuoc trong phong khong hut thuoc ( n o n - s m o k i n g room). c o n f i r m s o m e t h i n g = chdc chdn vi no. Sandra Randall waited in line at Pat apologized for the delay. Ne'u bg.n tu nhgn dien, ban cho mot nguai ndo do biet bg,n la ai. the front desk. Pat xin loi ui sU chdm tri. Nhap ( e n t e r ) thong tin vdo may tinh Id go nhdp no de may Sandra Randall xep hdng dgi d tinh luu trQ no. quay Ik tan. Sandra asked about a Pat searched the Pat suggested two room for the night. hotel's room log for possibilities. Sandra hdi thue mot an available room. Pat de nghi hai khd phong trong mot dem. Pat luc nhdt ky phong ndng. cua khdch sg.n de tim phong CO sdn. Download Ebook Tai: https://downloadsachmienphi.com
  17. Tron Bo SGK: https://bookgiaokhoa.com Adjectives Tinh tvC I'll take the king. available CO sdn new mdi Culture and Language Van hoa va ngon ngff • p o s s i b i l i t i e s = nhiiu lUa chon. Neu bg,n khong muon khd nang Sandra chose the king room. Par c r e a t e d a n e w record for nay, ban c6 the chon mot lUa chon khdc. Sandra chon phong thugng hang. S a n d r a on the c o m p u t e r . • w a i t i n l i n e = diing phia sau ngUdi khdc cho den khi den lugt Pat tao ho so mdi cho Sandra ban dugc phuc vu. tren may tlnh. VOCABULARY rir vUNG Verbs Dong tic ) apologize xin loi •I choose [chose-chosen] chon j i create tao ra search luc, tim suggest de nghi take [took-taken] Idy, nhan w a i t in line xep hang dgi keep [kept-kept] gin: Nouns Danh tit delay sU cham tri front desk qudy li tan night dem possibility khd nang c6 thi record ho so r o o m log nhat ky phong vacancy phong trong Download Ebook Tai: https://downloadsachmienphi.com
  18. Tron Bo SGK: https://bookgiaokhoa.com 8. Securing the Stay with a Credit Card VOCABULARY 77/ VLfNG, Bam bao vipc cf lai bang tlte tin dung Verbs Dgng tic accept chap chdn ask hdi, y&u cdu charge tinh vdo, ghi so (no) check out trd phong khdch san confirm xdc nhdn Rob asked Sam to confirm the Sandra asked whether the hotel explain gidi thich last four aigits of the credit card accepted American Express. need cdn in his record. Sandra hdi xem lieu khdch san secure bao dam, bao ve Roh yen cdu Sam xdc nhdn bon CO chap nhdn thi American sign ky ten chit s6' cuoi cua the tin dung Express hay khong. swipe vut, dap, liCot qua trong ho so cua 6ng dy. take [took-taken] cdm, lay , -ir Nouns Danh tH card reader mdy dgc the clerk nhdn vien credit card the tin dung Rob swiped Sam's credit card Pat took an imprint of Sandra's digit chit so through the card reader. credit card as security. guest khdch Rob luat tM tin dung cua Sam Pat lay ddu v^'t cua the tin dung imprint ddu vet, vet in qua may doc the. cua Sandra lam vat bao dam. record ho so t security su bao dam, vdt bao dam Adjectives Tinh tic correct dung necessary cdn thiet Both clerks explained to their guests that their credit cards would be charged when they checked out. Cd hai nhdn vien gidi thich v6i khdch cua hg rdng the tin dung cua hg se dugc tinh vdo khi hg trd phong. Download Ebook Tai: https://downloadsachmienphi.com
  19. Tron Bo SGK: https://bookgiaokhoa.com Culture and Language Van hoa vd ngon ngff 9. Filling out a Registration Form • V I S A , M a s t e r C a r d vd A m e r i c a n E x p r e s s tdt cd deu Id the Bien vdo mau dangky tin dung chu yeu. • As s e c u r i t y cd nghia Id "Id each de bdo dam rang khdch san REBIStWriON ; ditgc thanh todn cho hdt cii dich vu ndo khdch sii dung." FORM • " S a m ' s c a r d w a s s w i p e d " nghia Id the cua 6ng diigc dua qua mot cdi khe trong mdy doc dien til. Card cua Sandra diigc dung de tao ra ddu vet, mot bdn sao gidy dugc tao ra bdng cdch de ' gidy carbon vdo cdc s6 vd mdu tU nho cao tren the. i / Q i Alberto printed out Mr. Monroe's The software automatically filled details on a registration form. in some of the fields. Alberto in ra cdc chi tiet cua 6ng Phdn mim tU dong dien vdo mot Monroe tren mdu dang ky. so muc. REGISTRATION FORM (»•#»• / . • -..Ar RfGISTRATiON FORM ] REGISTRATION FORM aw wrf' » jgS^ *tm -MM ^» Sam corrected an Sam did not have a Sam signed the form. error on the form. car, so he wrote "N/A" Sam ky mdu dang ky. Sam sj2a mot loi tren in the blank for a mdu dang ky. license-plate number. Sam khong c6 xe hai, vi vdy anh ghi "NIA" vdo chS trong ddnh ,Btf cho so bdng dang ky. Download Ebook Tai: https://downloadsachmienphi.com
  20. Tron Bo SGK: https://bookgiaokhoa.com REGISTRATION number s6' FORM registration form mdu dang ky FAMtlYNAiie • signature chit ky ^ FIRST NAME OAtt Of BIRTH: ':/•/*» software phdn mim AOOSESS Cf^" MOW PHONC ST*TI 01^ state bang, nhd nitdc CAAlKMtM PL»TC •• ZIP ma ZIP Others Cdc tii khdc automatically (adv.) tu dgng VOCABULARY T(S Vl/NG Verbs Dgng tH Culture and Language Man hoa va ngon ngO correct si2a, sita d6i Ban dien (fill out) mot tdi lieu cd nhieu chd trong. Ban dien fill in dien veto, ghi vdo (fill in) mot chd trong riing. fill out diin vdo N/A = khong the dp dung. print out in ra Tren mot mdu ddng ky, ZIP cd nghia Id "zip code". Day Id mot sign ky ten con s6' cho biet mot vung ndo do. O cdc niidc khdc, no diCgc ggi write [wrote-written] viet Id "postal code" (md thu tin). automatically = tU dgng, bdng may moc, khong c6 bdt cii no Nouns Danh tiC luc ndo cua con ngudi. address U Bdc My, cdc so dien thoai thudng dugc viet Id, chdng han, dia chi (555) 376-3763. Ba chU so ddu tien, trong ngodc dan. Id md blank trong vung. Cdc so con lg.i chi tuyen dien thog,i rieng. P6i khi, cdc car xe hoi ddu ngodc dan bi xda di. Vdy thi s6' dugc viet Id 444-376-3763. city thdnh phd date of birth ngdy sink detail chi tiit error loi, sai sot family name ho field muc first name ten form mdu (dan) license plate bang dang Download ky xe (6 Ebook Tai: https://downloadsachmienphi.com
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