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- 2009-02f
101. The unexpected, sharp drop in profits during the
second quarter was a big _______ to the members of the 106. If new employees have questions about their medical
corporation's executive committee. benefits or _______ plans, please refer them to Lindsay in
(a) disappoints Human Resources.
(b) disappointing (a) penchant
(c) disappointed (b) pensive
(d) disappointment (c) pension
(d) penance
102. After a thorough review of the _______, Mr. Turner
and I both believe we're going to have to think about 107. Although record sales were experienced last year,
hiring outside the company. the company was _______ to downsize employees
(a) postings following an unexpected decrease in orders this year.
(b) resumes (a) enforced
(c) job listings (b) forceful
(d) seminar (c) forcible
(d) forced
103. The problem is that either the copying machine is out
of toner, or we need to call the service number for 108. You should _______ to the client with a polite letter
_______ assistance again. thanking him for raising these concerns with us and also
(a) cartridge assure him the problem will be addressed.
(b) scheduled (a) acknowledge
(c) technical (b) return
(c) reply
(d) automatic
(d) reciprocate
104. Last month, we hired a new freelance web designer 109. All candidates considering a position within our
to _______ the site; however he hasn't been able to give Computer Services Department should have experience
in database management _______ computer
much time to our project so far.
maintenance.
(a) outline
(a) yet
(b) close down
(b) and
(c) update (c) but
(d) uplift (d) because
110. If we can _______ a larger office space, without a
105. Since our billing cycle ends on the 22nd, the
doubt, I think we will see a noticeable increase in
statement you received yesterday does not _______
employee satisfaction and productivity.
payments made on your account after July 31st.
(a) borrow
(a) demonstrate (b) donate
(b) reflect (c) lease
(c) prove (d) receive
(d) examine
1
- 111. If we don't _______ the invoice by the end of the (b) transient
week, please call the company's hotline and ask if there's (c) transitive
a problem with our order. (d) transitory
(a) receive
(b) receipt 117. One new industry development is the use of micro-
(c) receivable financing institutions that _______ lenders to issue loans
(d) receptive through online payment websites.
(a) tolerate
112. Could you look into renting a _______ hall with at (b) stop
least a two hundred person seating capacity for the (c) enable
annual awards ceremony. (d) disable
(a) banquet
(b) bouquet 118. There won't be any way to compare the figures in the
(c) buffet market analysis until the information is _______ in a
(d) bankrupt spreadsheet and we can review it.
(a) checked in
113. I don't think Mr. Pederson was _______ by the (b) laid out
casual explanation Joe offered for the disastrous mistakes
(c) jotted down
he made in the training manual.
(d) run by
(a) amusing
(b) amusement
119. The evaluation forms that you requested should have
(c) amused
been _______ to all the production employees in your
(d) amuse
division several weeks ago.
(a) noticed
114. As sales manager, Ms. Argento _______ employee
(b) accepted
productivity, improved staff morale, and created
(c) included
motivating sales team goals.
(d) distributed
(a) has increased
(b) increased
120. The owners relied on grassroots marketing to reach
(c) increasing
the community and _______ more customers to the local
(d) increase
restaurant.
(a) charm
115. The supervisor says you can research new software
(b) tempt
packages, but that does not _______ mean that she will
(c) attract
approve new expenditures.
(d) persuade
(a) necessity
(b) necessary
(c) necessities 121. Mr. Lewis needs to know as soon as possible
(d) necessarily
_______ you will be arriving in Philadelphia early in the
morning or later in the afternoon.
116. Many don't realize that RTC is one of the twenty-two
(a) where
subdivisions of Adaptek United, one of the nation's
(b) how
leading _______ companies.
(c) whether
(a) transit
2
- (d) either 127. Between 1995 and 1998, the World Finance
Institution _______ over $800 million dollars to business
122. _______ last year's devastating flooding, tourism in leaders in developing countries.
the well-known areas of Mozambique is thriving once (a) accounted
again, mainly due to aggressive marketing campaigns. (b) borrowed
(a) By (c) lent
(b) Although (d) used
(c) Despite
(d) With 128. The company over-marketed and then held a
meeting to discuss _______ for increasing availability of
123. Once we sign the merger _______ with Lovelace Art the product.
Supplies, we will be the largest provider of arts and crafts (a) advertising
materials in the city. (b) solutions
(a) understanding (c) difficulties
(b) conclusion (d) shortcomings
(c) agreement
(d) proposition 129. If you don't feel better by tomorrow morning, I
_______ that you call your supervisor, stay home from
124. The new chief executive officer's job offer won't be work and make a doctor's appointment.
_______ until all parties have agreed on the (a) consider
(b) suggest
recommendations made by the company board.
(c) think
(a) finalized (d) believe
(b) finalist
(c) finally 130. All of the new hires at the law firm signed a _______
(d) finals agreement which clearly states the firm's protocol and
company expectations regarding privacy.
125. The company just implemented a new policy that (a) confident
allows in-house accountants to _______ personal checks (b) confidently
for our employees but only for amounts under five (c) confidentiality
hundred dollars. (d) confidentially
a) cache
(b) crash 131. I am sorry to hear that you are having personal
(c) chase problems, but that is not an _______ for arriving at work
(d) cash an hour late on a regular basis.
(a) excused
126. At this point and time, I think Thomas Simpson is the (b) excuses
most _______ applicant we interviewed for the data (c) excusing
management position. (d) excuse
(a) qualified
(b) relevant 132. The USA Times reported that Seattle's largest and
(c) complete favorite local cafe chain Coffee Dream was bought out
(d) improved _______ a national chain last week.
(a) with
3
- (b) by (c) impeccable
(c) at (d) impossible
(d) for
137. With the _______ of gasoline rising, companies are
133. Sam expressed to me that he doesn't feel that you investigating the viability of alternative fuels that burn
have the right to _______ his project when you haven't cleaner and are renewable as well.
even read the literature pertaining to it. (a) cost
(a) critical (b) payment
(c) charge
(b) criticized
(d) fee
(c) criticizing
(d) criticize
138. When the customer came into the shop this morning,
she started _______ that her new watch stopped working
134. Every employee of the company, with the _______ of
after only two days of normal wear.
Sarah Young and Jacob Marquez, is required to attend
(a) complain
the safety course on May 1st.
(b) complainer
(a) exemption
(c) complaining
(b) acceptation
(d) complaint
(c) exception
(d) acceptance
139. When she found out the company was increasing its
401k matching contributions, Ms. Jackson put her entire
135. Before the merchandise is _______ introduced to the
bonus _______ her 401k account.
market, it undergoes countless reviews and safety tests
(a) around
all designed for quality assurance. (b) into
(c) by
(a) never
(d) towards
(b) ever
(c) seldom
140. Kathy just called and said that the photo editor at
(d) rarely
Dollars Magazine asked for the page layouts for next
month's issue _______ tomorrow morning.
136. I am sorry to report that it is _______ for us to finish
(a) with
the project by tomorrow's deadline, but we can certainly
(b) from
have it done by the middle of next week.
(c) by
(a) imperative
(d) on
(b) important
Questions 141-143 refer to the following letter.
National Travel Agency Association
18th Annual Convention
February 21 - 25, 2007
Cape Town, South Africa
Members of the National Travel Agency Association (NTAA) should mark _______ calendars for
the upcoming annual convention.
4
- (a) our
141.
(b) its
(c) their
(d) my
The convention will be held in Cape Town, South Africa to reflect the growing interest in tourism
on this continent. The agenda for the convention is packed with presentations, seminars and
working groups covering a wide variety of topics relevant to travel agency employees. A new
session on visa regulations
and an expanded workshop on effective office management _______ to the schedule to help your
agency increase its success.
142. (a) had been added
(b) have been added
(c) has been added
(d) would have been added
Don't miss this exciting convention! Registration fees are $150 for employees of NTAA members,
and $200 for non-members. The registration fee includes all materials and meals. Members who
register for the convention before January 15 will receive a 10% discount. In addition, rooms have
been reserved at the Grand Vista Hotel in Cape Town; ask for the special NTAA discount rate.
The _______ way to complete your registration is to visit our website, www.ntaa.org.
143. (a) more convenient
(b) less convenient
(c) most convenient
(d) least convenient
Questions 144-146 refer to the following letter.
Jill Meiki
4569 Bellamont Ave
Edinburg, TX 78539
(956)383-5914
Dear Hiring Manager,
I am writing in response to the advertisement in The Monitor seeking candidates for the Project
Coordinator position. I am _______ interested in this position and would like to formally submit my
resume for your review.
144. (a) hardly
(b) barely
(c) extremely
(d) just
My professional experience and knowledge precisely match the _______ specified in your
advertisement.
145. (a) qualifiers
5
- (b) qualifications
(c) quality
(d) qualify
My background includes a wealth of experience in business administration, specifically in
communications and marketing. Plus, my professional experience is supplemented by my academic
background, which includes formal training in Business Management and Communication. I believe I
can contribute a great deal to your organization in terms of dedication and innovation. My drive and
motivation to get the job done in an efficient and professional manner have proven beneficial to my past
_______, and I hope to show you what a true asset I can be.
146. (a) background
(b) business
(c) education
(d) employers
Questions 147-149 refer to the following letter.
BANK GOLD
Your Community Bank
Dear Mr. Oh Dae-Su,
I am writing to _______ you to the Bank Gold family.
147. (a) receive
(b) welcome
(c) include
(d) accept
We pride ourselves on _______ excellent service for over thirty years, and we are happy to add
you to our growing number of satisfied customers.
148. (a) provided
(b) provide
(c) has provided
(d) having provided
In today's big banking world, we know you have many banks to choose from, and we appreciate
your decision to do business with Bank Gold.
In two to three business days, you _______ receive another mailing from us, which will include
your ATM card and a Quick Review Pamphlet that will outline our services and important numbers
for your reference.
149. (a) will
(b) may
(c) can
(d) would
Questions 150-152 refer to the following letter.
Markslist.com Resists Corporate Buy-Out
6
- Chicago - The creator of Markslist.com, Mark Cavanaugh, met with investors last week in a move
that was predicted by many to put the popular website in the hands of very powerful man:
billionaire Reinaldo Salazar. Salazar proposed a corporate buy-out that would give him ultimate
_______ of the website.
150. (a) organization
(b) prediction
(c) control
(d) profits
However, a stipulation was added that would allow Cavanaugh to have some creative control.
Cavanaugh _______ voiced his disapproval against Salazar's motives and stated he would do
everything he could to prevent the takeover.
151. (a) suddenly
(b) sadly
(c) abruptly
(d) reportedly
Still, Cavanaugh has not formally rejected the offer and is not _______ to give his formal response
until the end of the week.
152. (a) expected
(b) expecting
(c) expectation
(d) expect
Part 7 : finish within 22 minutes
Memorandum
To: Cal Commerce Employees
From: Jenny Calhoun, Office Manager
Re: Office Closures
The main office of Cal Commerce and all branches will be closed from December 22 to January 2
for the holidays. Additionally, several branches will be closing early on Thursday, December 21.
Please consult the chart below for more detailed information on branch closings.
Miami December 21 - noon closing
Coconut Grove December 21 - regular business hours
Virginia Gardens December 21 - regular business hours
Bay Heights December 21 - closing at 3 p.m.
Palmetto Bay December 21 - noon closing
7
- We remind all employees to submit time sheets to the payroll department by 1 p.m. on December
19 to ensure payment before the holiday closing. If you are not able to turn in your time sheet by
the 19th, you will not get paid for the final pay period of the year until regular business hours
resume on January 2. We wish all of our employees and their families a happy holiday season.
For more information on this and other holiday closures, please visit our website:
www.calcommerce.com.
(d) 6 p.m.
By what date do the time sheets need to be turned
155.
in?
What is the purpose of the memorandum? (a) December 19
153.
(b) December 21
(a) To remind employees to fill out time sheets correctly
(c) December 22
(b) To inform workers about an upcoming change in
(d) January 2
office hours
(c) To announce the opening of a new branch in Miami
What will happen if employees don't turn in their
156.
(d) To attract visitors to the company website
payroll information by the designated time?
When does the Palmetto Bay branch close on (a) They will have to visit the payroll department in
154.
person.
December 21?
(b) They will not receive holiday pay on their checks.
(a) 12 p.m. (c) They will have to fill out a new time sheet.
(b) 1 p.m. (d) They will not be paid until after the holiday.
(c) 3 p.m.
IntelliCorp is Now Hiring
Work with one of the nation's top recruiting companies and gain valuable skills for tomorrow!
IntelliCorp is currently looking for ambitious individuals to fill an important data entry position at
our new Summerville office. The Data Entry Specialist will be in charge of updating and
maintaining our database as well as improving upon our existing system. Duties will include
programming as well as be responsible for data entry.
The Data Entry Specialist will also be responsible for communicating information with other
branches around the country in a timely manner and will work under the direct supervision of the
Branch Manager. Candidates must possess a bachelor's degree, preferably in information
technology or programming, although candidates with degrees in other disciplines will be
considered.
Other preferred qualifications include: familiarity with databases, attention to detail, proficiency
with database software, experience maintaining electronic files and the ability to work
independently. We offer excellent insurance benefits as well as a retirement plan. We also provide
paid training and a fun work environment. Compensation is commensurate with experience and
performance. For more information on the position, contact Michelle at 607-332-0003 or email
hiring@IntelliCorp.com.
8
- Where would this announcement appear? (a) Ask the branch manager
157.
(a) In a national database (b) Check the company's homepage
(b) On an employment website (c) Go to the Summerville office
(c) In a software catalogue (d) Call the number provided
(d) In an employee's handbook
158. What is NOT listed as a qualification? The word “discipline” in paragraph 2, line 5 is
160.
(a) A degree in business closest in meaning to
(b) A knowledge of certain computer programs (a) obedience.
(c) The ability to be detail-oriented (b) punishment.
(d) The capability to work alone. (c) field.
159. How could a candidate get more information? (d) university.
Economist Joao Arruda Receives Lifetime Achievement Award
Last week the University of Sao Paulo awarded Joao Arruda, one of the most influential
economists of our time, with a Lifetime Achievement Award. The ceremony was held at the
university, which is located on the outskirts of Sao Paulo, not far from his hometown of Mairipora.
Arruda is the economist credited for the economic recovery of his native Brazil by recommending
progressive economic plans based on micro-lending and sustainable development. Two years
ago, he was awarded the prestigious Nobel Prize for this work. As Minister of Finance for Brazil,
he also helped develop a thriving economy based on ecotourism that would not disrupt the fragile
environment of the Amazon nor interfere with the indigenous groups that call the Amazon home.
Arruda trained under the great Robert Jenkins and was part of The Chicago Five, an elite group of
economists at the University of Chicago. From the beginning of his illustrious career he has been
credited with revolutionary thinking, especially in the field of Solidarity Economics which
emphasizes the importance of a local, culturally-centered economy.
What is this article about?
161.
(a) The elite group of economists known as The Chicago What is Arruda's specialty?
163.
Five (a) Sustainable development
(b) The economics department at the University of (b) Micro-lending
Chicago (c) Ecotourism
(c) The accomplishments of a pioneer in economics (d) Community economics
(d) The road to economic recovery in Brazil
The word “prestigious” in the first paragraph, line 5 is
164.
Where was Joao Arruda born? closest in meaning to
162.
(a) Sao Paulo (a) popular.
(b) Chicago (b) valuable.
(c) Mairipora (c) respectful.
(d) Amazonas. (d) reputable.
9
- ELECTROGOLD CORDLESS TELEPHONE
Style #32445-EG
Thank you for choosing the ElectroGold Cordless Telephone. Get ready to experience and enjoy
the telephone rated number one by Consumer Communications Report.
To get the most out of your telephone, please read through the manual to learn about the dozens
of new features included with your phone. These include a speakerphone in the handset and the
base, a spare battery, and a message display screen. Also included is a new voice-mail indicator
to alert you about new messages. Your new phone is also hearing-aid compatible and comes with
adjustable volume for the handset and base speakerphone.
If you are short on time, you can just look through the Quick Guide, which has easy-to-follow
picture guides of how to set up your phone and can help familiarize you with some of the most
basic functions. If you have any questions about how to use these features, you can consult the
Owner's Manual or just call our award-winning customer service representatives toll-free at 1-800-
ELECTRO (1-800-353-2970). We are available round- the-clock to help you with any questions or
concerns.
(a) The Quick Guide has more detailed instructions.
Who is most likely the reader of the instructions?
165.
(b) The Quick Guide is more concise.
(a) A lab technician (c) The Owner's Manual has easy-to-follow pictures.
(b) A phone operator (d) The Owner's Manual is available online.
(c) The product's owner
(d) A hearing impaired person
What would a person who didn't have a lot of time
168.
most likely do?
What is NOT a feature on the cordless telephone?
166.
(a) Read through the Owner's Manual
(a) Speakerphone in two locations
(b) An extra power source (b) Call 1-800-353-2970
(c) An extra base (c) Check the new voice-mail indicator
(d) New voice-email indicator
(d) Follow the instructions in the Quick Guide
What is the difference between the Quick Guide and
167.
the Owner's Manual?
Economy Shows Signs of Strengthening After Disappointing Year
Although financial analysts have been reporting a declining economy for the past four months,
new statistics suggest that a recovery is well on its way. According to the Bureau of Labor
statistics, unemployment rates have plummeted to an all-time low. Furthermore, in the non-
farming business sector, productivity has increased by 6.7%.
Some experts cite the upcoming elections for the boost in the economy, pointing out that
politicians have lobbied for different policies to help win votes. However, the most recent
improvements in the economy can hardly be attributed to the elections. Perry DiScala, Professor
10
- of Economics at Bale University, comments, “Economic changes are very cyclical and, for the
most part, very slow. Although changes in legislation can influence the economy, it usually takes
more time to cause the kinds of changes we're seeing here and would by no means produce
immediate effects. The recovery we're experiencing now has more to do with events that took
place earlier this year.”
169. Where would this article most likely appear? (a) He thinks the election is the primary reason for
(a) In the money section of a newspaper the improved economy.
(b) In a business management guide (b) He comments that recent legislation has
(c) In a government unemployment report worsened the job market.
(d) In an academic bulletin at Bale University (c) He notes that the changes probably have more
to do with other factors.
170. What does the report suggest about the (d) He cites the elections as the reason for the low
economy? unemployment rates.
(a) The national economy is declining.
(b) Unemployment is increasing. 172. How does Professor DiScala characterize
(c) Voter turnout is on the rise.
changes in the economy?
(d) Trends show economic improvement
(a) Repetitive and gradual
171. What does Professor DiScala say about the (b) Steady and predictable
effects of the election? (c) Quick and influential
(d) Rare and misunderstood
Q INFORMATION SYSTEMS
EMPLOYMENT HANDBOOK
All candidates who have successfully passed the pre-employment background check and are now
eligible for potential employment with Q Information Systems are required to read and agree to the
following basic guidelines.
I. Workplace Basics
All employees of Q Information Systems are expected to know and adhere to company rules and
bylaws. As a representative of Q Information Systems, employees are required to perform tasks
promptly and efficiently and to be courteous and impartial in dealing with clients and co-workers. All
employees are entitled to be treated with respect and are encouraged to speak with a human
resources employee if this expectation is not met.
II. Personal Appearance
Although no company-wide rule exists about personal appearance, Q Information Systems expect
11
- that all employees dress in a fashion that is appropriate to their position. A general guideline is to
dress in a manner consistent with good taste and good personal hygiene. Consult a supervisor in
regard to any exceptions to the normal manner of dress (i.e. required special equipment or
protective wear).
When would an employee most likely receive the
173.
handbook? What is NOT mentioned as a guideline for personal
175.
(a) After engaging in disrespectful treatment of clients appearance?
(b) After wearing inappropriate clothing in the workplace (a) Dress fashionably
(c) On the first official day of their employment (b) Maintain personal cleanliness
(d) After they have passed a screening process. (c) Dress tastefully
(d) Wear suitable clothing.
According to the handbook, when should an
174.
employee speak to a supervisor? According to the handbook, what right do Q
176.
(a) To notify them about a co-worker's inappropriate employees have?
attire (a) To know the company rules
(b) To demonstrate knowledge of company policy (b) To complete their tasks efficiently
(c) To ask if special clothing is needed for the position (c) To wear protective clothing
(d) To inform them of disrespectful treatment (d) To be treated considerately
Horizon Pharmaceutical Sales
5th Annual Employee Appreciation Party
Saturday, May 15 7 p.m.
Providence Palace Hotel
As a way to thank our valued staff, we invite you to attend an evening full of food, fun, music and
awards. Saturday, May 15 will be a night to remember. After a buffet dinner catered by Kuri's
Specialty Foods, we will all enjoy a rare live performance by jazz legend Francesca Loretto. The
party starts at 7 p.m. in the main ballroom of the elegant Providence Palace Hotel and at 10 p.m.,
we'll announce this year's Employee of the Year.
Remember, this is an adults-only party, so book a baby-sitter today. Contact our amazing event
planner Betsy in the Promotion Department to have your name added to the guest list.
This is the employee event of the year!
What event is the invitation for? (b) At the Providence Palace Hotel
177.
(a) A dinner party for company staff (c) At Kuri's Specialty Foods
(b) A hotel employee appreciation party (d) In the main ballroom
(c) A ceremony to honor a musician
(d) An Employee retirement party.
What will NOT be offered at the event?
179.
(a) A complimentary dinner
Where would an employee RSVP for the event?
178.
(b) A live musical performance
(a) At Horizon Pharmaceutical Sales
12
- (c) Free on-site babysitting (a) Get a ticket in the marketing office
(d) An awards ceremony. (b) Contact the event organizer
(c) Vote for the Employee of the Year
What would an employee who wanted to attend the (d) Adjust work schedule
180.
party most likely do next?
Sports Gear Inc.
The Journey Begins Here
Client Account# 456780
Web Order#: 1088890
Date Ordered: February 04
Dear Alexander Stavros,
Thank you for shopping with Sports Gear. We have received your order, and it is being processed.
Please check the details of your order below.
--------------------------------------------------------------------------------------------------------------------
Bill to:
Alexander Stavros
Mt. Alto, CO 64638
(Full address hidden for privacy.)
Item Description Item # Quantity Price Status
---------------------------------------------------------------------------------------------------------------------------
Windblock Gloves 6045BLXJ 1 $35.99 Pending
Merchandise Subtotal: $35.99
Shipping Charge: $8.50
Tax: $2.36
Total: $46.85
We will continue to update you on the status of your order via email as items are shipped. In the
meantime, you can always review the status of your order by logging onto our website using your
username (same as your email address) and password.
If you ordered multiple items, some items may be shipped separately with additional shipping
charges. If you have any questions about your order, please contact our service team via email at
customerservice@sportsgear.com. Please include your original Web order number in the subject
line or we will not be able to access your account records.
Thank you for your order, and enjoy your gear.
13
- Why is Mr. Stavros writing the email? (c) Send an email updating him with the status of his
181.
order
(a) To alert the company to a mistake in his order
(d) Ship the gloves with a corrected bill.
(b) To thank the company for their great service
(c) To ask about the status of his glove order How much does the company owe Mr. Stavros?
184.
(d) To ask that his money be returned. (a) $2.36
(b) $8.50
(c) $35.99
What information does Mr. Stavros need to email the
182.
(d) $46.85
service team?
(a) Username
What does Mr. Stavros most likely think about the
185.
(b) Date ordered
company?
(c) Client account number
(d) Original order number. (a) He is disappointed about the quality of their products.
(b) He is dissatisfied with the improper fit of his gloves.
What will the company most likely do next? (c) He is unhappy with the company's high prices.
183.
(d) He is unconvinced that they are as good as people
(a) Process the payment for tax and shipping
say.
(b) Stop the order and credit his bank account
Jackie Nguyen, President
Shaker Publishing
812 Hatter Avenue
Billingham, MO 56088
Dear Jackie,
After much thought, I have decided to accept an editorial position with Blinker's Publishing.
Therefore, I would like to tender my formal resignation from my current position as Executive
Administrative Assistant. My last day of work will be Friday, September 1.
I have enjoyed being part of your team, and I appreciate the opportunities that have been
provided to me during my time with this company. I want to thank you personally for all that you
have taught me. By demonstrating what it takes to be successful in this industry, you have
become a valued role model to me over the years. I have benefited greatly from my experience in
your office, and I know when I leave here, I will greatly miss your wisdom and guidance.
If I can be of any assistance during this transition, please let me know. I would be glad to help
however I can.
Sincerely,
Maura Lispector
Why did Ms. Lispector write to Ms. Nguyen?
186.
(a) To help her find a new administrative assistant What did Ms. Nguyen NOT offer Ms. Lispector?
187.
(b) To request a letter of recommendation (a) A significant pay raise
(b) A document recommending Ms. Nguyen
(c) To let her know that she was leaving the company
(c) A reference for future employers
(d) To ask for details about an upcoming project.
14
- (d) A present to express appreciation. (a) She thinks Ms. Nguyen is hard to work with.
(b) She wishes Ms. Nguyen had taught her more.
(c) She thinks Ms. Nguyen is a good mentor.
Why does Ms. Nguyen want to meet with Ms.
188.
(d) She feels that Ms. Nguyen will make a good editor.
Lispector?
(a) To give her the dinner gift certificate personally What is Ms. Nguyen's position at the company?
190.
(b) To schedule her farewell dinner at the restaurant
(a) Editor
(c) To discuss what needs to be done before she leaves
(b) Team Leader
(d) To offer guidance about her new position.
(c) Executive Administrative Assistant
(d) President.
How does Ms. Lispector most likely feel about Ms.
189.
Nguyen?
Marcus Maes
Farmer, Maes and Associates
7342 Chestnut Ave
St. Charles, Missouri 63318
Dear Mr. Maes,
I have enclosed the first draft from the graphic designer for your business sign. I adjusted the
height as you requested and fixed the misspelling in the first line. I apologize for the mistakes and
hope that this draft meets your approval. Please review the designer's draft, and notify me via fax
about any other changes you would like for us to make. We will not begin the actual construction
of the sign without your final approval of the design. Also, please remember that based on our
original contract, the cost of the sign is due in full by the 10thof the month in order to secure the
rate we originally quoted you for the sign.
Sincerely,
Lori Belani
Quick Signs, Inc.
P.O. Box 563
St. Charles, Missouri 63301
Business Fax: (636) 323-3534
Enclosure(s) as stated
Why is Mr. Maes sending a fax to Ms. Balani? (a) Graphic designer
191.
(a) To try to get final approval for the design (b) Accountant
(b) To voice his dissatisfaction with the company (c) Accounting associate
(c) To request additional changes for the sign (d) Sign company owner.
(d) To complain about Mr. Farmer's comments.
What is most likely Mr. Maes' position?
192.
15
- Which is NOT an adjustment requested by Farmer, (c) Five hundred dollars
193.
Maes and Associates? (d) Two thousand three hundred ninety-five dollars.
(a) The use of the same type on the sign
(b) The correction of a misspelled name In her letter, what does Ms. Balani ask Mr. Maes to
195.
(c) The alteration in the spacing of the second line do?
(d) The placement correction of one of the words (a) To fax her a revised copy of the draft
(b) To ask Mr. Farmer to give final approval for the
What is the original quoted rate of the sign? design
194.
(a) Two hundred-fifty dollars (c) To look over the draft and fax her any comments
(b) Three hundred-fifty dollars (d) To begin the construction of the sign if they approve.
From: Rielle Navitski To: Management listserv
Subject: Last minute meeting Cc:
Attachments: Meeting Agenda.doc (50 KB)
Dear Managers,
In light of last week's negative survey results, I am calling an emergency meeting to discuss our
new plan of action and options for turning public opinion around before the market reports are due
to the investors. I've attached the agenda for the meeting and would like for everyone to review it
so that we are all up to speed on the latest developments.
I understand that this notice is incredibly late, but I would appreciate it if everyone would make
their best effort to attend. I want to convene in conference room B at 5 p.m. sharp and hope to be
done by 7:30 p.m. If you know you won't be able to attend, please let me know as soon as
possible, so I can catch up with you before the end of the day and run through some topics
quickly.
I'm sorry that this will affect everyone's dinner plans, but I will order dinner for all attending and
have it delivered during the meeting. Hope to see everyone there.
Sincerely,
Rielle Navitski
(c) To plan the next round of public opinion polls
(d) To advise the management of ideas for marketing.
Why did Ms. Navitski call the emergency meeting?
196.
Why does Ms. Navitski want to be informed if
197.
(a) To discuss how to present the poll results to the
someone can't attend the meeting?
investors
(b) To talk about how the poll results will change their (a) She wants to talk to the person before the meeting
plans (b) She wants to order enough food for the function
16
- (c) She wants to tell the investors about who was there
(d) She wants to send the person a copy of the agenda.
Why can't Mr. McDonald go to the emergency
198.
meeting?
(a) He is stuck in rush hour traffic
(b) He has a prior business commitment
(c) He doesn't agree with Ms. Navitski's plan
(d) He wants to talk to the investors first.
What will Mr. McDonald most likely do the following
199.
day?
(a) Attempt to pacify the investors
(b) Contact the poll-takers
(c) Ask for a recap of the meeting
(d) Write a memo about the outcome.
How long before the meeting will Mr. McDonald
200.
leave the office?
(a) fifteen minutes
(b) a half an hour
(c) an hour
(d) an hour and a half
17
- ANSWER
101. D 102. B 103. C 104. C 105. B 106. C 107. D 108. C 109. B 110. C
111. A 112. A 113. C 114. B 115. D 116. A 117. C 118. B 119. D 120. C
121. C 122. C 123. C 124. A 125. C 126. A 127. C 128. B 129. B 130. C
131. D 132. B 133. D 134. C 135. B 136. D 137. A 138. C 139. B 140. C
141. C 142. B 143. C 144. C 145. B 146. D 147. B 148. D 149. A 150. C
151. D 152. A 153. B 154. A 155. A 156. D 157. B 158. A 159. D 160. C
161. C 162. C 163. D 164. D 165. C 166. C 167. B 168. D 169. A 170. D
171. C 172. A 173. D 174. C 175. A 176. D 177. A 178. A 179. C 180. B
181. D 182. D 183. B 184. C 185. D 186. C 187. A 188. C 189. C 190. D
191. C 192. B 193. B 194. C 195. C 196. B 197. A 198. B 199. C 200. B
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