Tackling the feelings that drive performance

Tackling the Feelings That Drive Performance MIB Tran Thi Ai Vy Faculty of Economics and Commerce Hoa Sen University Topic 8 Study Questions • Overview emotion‘ perspectives – Previous perspective – Today’s perspectives and its importance – Case study Intel Corp – Position of emotion in today. • Emotion and Emotional intelligence • Dimensions of emotion • How to focus on Positive and Active – Don’t forget to let them catch their breath – The emotional foundations of team effort – Watch out for negative emotions • The importance of recognizing emotional frameworks – Using observational tools – Attending to the nonverbal messages • Solutions to overcome negative outlooks • Stimulating positive feelings • Creating an action orientation Previous perspective of emotion in workplace • Work should be disciplined, followed commands and controls. • Emotions are being managed at work in order to meet the display rules stated by organization. (Ashforth & Humphrey, 1993; Hochschild, 1983; Morris & Feldman, 1996) Today’s perspectives of emotion in workplace • Major General Albert B “if you are not having fun in your job, there is something wrong.” • Daniel Goleman “Good moods enhance the ability to think flexibly and with more complexity, thus making it easier to find solutions to problems” • Workplace emotions help to explain important individual and organizational outcomes (Arvey et al., 1998) • “A learned capability based on emotional intelligence that results in outstanding performance at work’’ (Goleman,2001,p. 27) Importance of emotion in workplace • Emotion plays critical place for manager to achieve grater success, to make decision, to create enthusiasm, trust and cooperation by which employees have positive climate to increase performance ... - tailieumienphi.vn