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- Psychological aspects of workplace harassment and preventive measures: A review
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- International Journal of Management (IJM)
Volume 8, Issue 4, July–August 2017, pp.82–87, Article ID: IJM_08_04_011
Available online at
http://www.iaeme.com/ijm/issues.asp?JType=IJM&VType=8&IType=4
Journal Impact Factor (2016): 8.1920 (Calculated by GISI) www.jifactor.com
ISSN Print: 0976-6502 and ISSN Online: 0976-6510
© IAEME Publication
PSYCHOLOGICAL ASPECTS OF WORKPLACE
HARASSMENT AND PREVENTIVE MEASURES:
A REVIEW
Kusha Pandit Chawla
Assistant Professor, A P Goyal Shimla University, India
ABSTRACT
Harassment in any manner affects the outlook of the individual who faces it but
when people at your workplace start treating you bad life turns into a nightmare. This
research paper comes up with a review of some of the researches done in the field.
Research says that not only women but men also become the victim of workplace
harassment and that too to a great extent. In case of a man it may be the use of foul
language or at times it turns into a physical encounter with colleagues. It is
altogether a different thing that the sexual harassment in case of women crosses the
limit at times. Life in itself becomes difficult when the organization you work for
makes your life turns into distress and misery. In some cases the work life trouble
grows into a threat to the life of the victim. The research paper is an attempt to
highlight the emotional and psychological trauma that an individual goes through
during the course of workplace harassment. It is an effort to help employees learn how
to face the workplace harassment head on. It is also an attempt to find ways to make
victim’s life a little less miserable as a far as the workplace harassment is concerned.
Harassment in the workplaces is so pervasive that it creates an unpleasant work
environment that is harmful for the employees as well as for the organization in the
long run.
Key words: Harassment, employee, workplace, victim, prevention.
Cite this Article: Kusha Pandit Chawla, Psychological Aspects of Workplace
Harassment and Preventive Measures: A Review. International Journal of
Management, 8 (4), 2017, pp. 82–87.
http://www.iaeme.com/IJM/issues.asp?JType=IJM&VType=8&IType=4
1. INTRODUCTION
No doubt, the workplace today is full of opportunities for all specially for those who are ready
to chase their dreams at any cost. The organizations in today’s world live by the rule that their
employees must leave all their worries and anxieties at the entrance of the workplace itself so
that they could give their best and contribute the most in the growth and development of the
organizations. The employees also accept this policy with open arms and try their level best to
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- Psychological Aspects of Workplace Harassment and Preventive Measures: A Review
contribute the most but all dreams and commitments get shattered the moment an employee
start living the nightmare that comes in the shape of employee harassment be it in any form.
There are researches that show that workplace harassment affects the morale of the employee
that further becomes the reason of increase absenteeism (U.S. Merit Systems Protection
Board, 1981, 1987). It is also the cause of low job satisfaction, negatively affects the
relationship of the employee and eventually one of the major reasons of job loss (Gruber,
1992; Coles, 1986; Crull, 1982; Loy & Stewart, 1984; Gutek, 1985; Loy & Stewart, 1984).
1.1. Detrimental Effects on Psychological Well Being
Be it physical, emotional, on the basis of ethnicity or any other form, the one aspect of an
individual’s personality that gets badly affected by the workplace harassment is the
psychological well being of a human being. A self reported study conducted in the field found
that 437 employees reported a higher level of anxiety and nervousness as compare to those
employees who were lucky enough not to go through one such situation ( Hansen, Åse Marie;
Hogh, Annie; Persson, Roger; Karlson, Björn; Garde, Anne Helene; Ørbæk, Palle, January
2006). There is another study which revealed that out of 156 victims a total 79.4 percent
suffered from stress, 64 percent reported depressive symptoms, 59 percent lacked confidence,
58 percent were victims of humiliation and 58 percent were still having nightmares of the
horrible memories of their past workplaces (Lewis, Jacqueline; Coursol, Diane; Wahl, Kay
Herting, March 2001).
2. REVIEW OF RELATED LITERATURE
When it comes to workplace harassment employee’s well being is always at stake. Fitzgerald
et al., (1997) and Keashly (1998) opined that workplace harassment affects the psychological
and physical health of the victims which further results in anxiety and depression and
eventually converts into poor jobs satisfaction and negative job related behaviors. According
to Wilson, F. and Thompson, P. (1991) among all other issues of workplaces environment
employee harassment is one of the major concerns that prove harmful for the employees.
Mobbing or most commonly known as workplace bullying directly affects the productivity
and result in low morale and constant absenteeism. An environment that is nothing but
intimidating, hostile and full of negative feelings have become a characteristic of most of the
workplaces (Adams, A. 1992)
Along with job satisfaction, health and the well being of the employees get affected by
different forms of workplace harassment (Fitzgerald et al., 1997; Mikkelsen & Einarsen,
2002). Richman et al., (1999) found that though sexual harassment strikes our brains the
moment we talk about the workplace harassment but there are many other forms of workplace
harassments that could prove really destructive for an employee.
Di Martino et al., (2003), Faley et al., (1999) and Hoel et al. (2003) found that due to
workplace harassment the productivity of the concerned organization is always at risk and not
only this but the employee turnover becomes the primary concern for one such organization.
3. SIGNIFICANCE OF THE STUDY
The current research paper is the review of the studies that prove that workplace harassment
actually can hamper the productivity of the individual employee as well that of the
organization. Along with the professional life of the victims their psychological, physical and
mental health starts getting deteriorated day by day.
http://www.iaeme.com/IJM/index.asp 83 editor@iaeme.com
- Kusha Pandit Chawla
4. OBJECTIVES OF THE STUDY
The objectives of the present study include reviewing the relationship between work
environment, gender harassment and job satisfaction along with studying the psychological
aspects attached with it. It also includes a review of the preventive measures that can be taken
by the concerned human resource department.
5. RESEARCH METHODOLOGY
The previous studies done in the field have been the source of information for the current
study. All the available published or unpublished material and reports have been explored to
collect the relevant information.
5. MULTIFACETED WORKPLACE HARASSMENT
The workplace harassment has many different faces but something that is common in each
case is the scary reality that can give goose bumps to the future employees. In case of a male
employee the harassment is in the form of retaliation, name calling, verbal abuse etc but when
it comes to a female employee in most cases it is sexual abuse.
5.1. Gender Bias
Gender biases can also take many forms. It can be an in the form of special attention that can
be either sexual preference or in one way or another gender harassment. At times, unexpected
attention or preference over a male or a female employee can also be harmful.
5.2. Biases on the Basis of Race
People work as a team to meet the assigned targets and goals. During the course of achieving
targets if one comes across comments that are based on racism the professional targets lose
their significance.
5.3. Verbal Abuse
Bitter, rude and humiliating remarks that are full of sarcasm keep pulling you backward and
when you get to hear such comments from people who are always there to witness your
efforts life becomes a lie. Yelling at colleagues or subordinates, constant criticism, name
calling, using foul or abusive language can never support an environment that is healthy for
professional growth and advancement.
5.4. Holding and Taking out Grudges
Harassment is mostly the outcome of the grudges that we hold against each other in
professional life. It can be either to show someone down or with an end motive to get a
promotion in office. In most cases employers or the immediate bosses take advantages of the
authority assigned to them and make illegitimate changes in the work schedule of their
employees and that too with a sole motive to harass them. Employees who are in need tolerate
such indifferent and inconsiderate attitude which further motivates the employer to be
persistent.
5.5. Sexual Abuse
One of the worst forms of workplace harassments is sexual advancement that brings a bad
name to the workplace environment. Though the report of sexual harassment in workplace
largely depends upon the culture settings of an individual even then there are countless cases
that show us the real face of our civilized society.
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- Psychological Aspects of Workplace Harassment and Preventive Measures: A Review
5.6. Emotional Harassment
As compare to the physical harassment the emotional harassment does not get easily noticed
but we can really not avoid the negative impacts of it. Workplace bullying has been the
reasons of workplace conflicts in many cases. It includes false accusations, cold treatment,
hostile glares, yelling, shouting and assignment of unreasonable workload to the victims. A
survey conducted by Workplace Bullying Institute/Zogby had reported that 27 percent
employee had been the victims of workplace harassment in past and 7 percent were still
facing it (Yamada, David, 2014).
6. THE PREVENTIVE MEASURES
No matter what the situation is, the employers must take an initiative and help themselves to
avoid liabilities (Australian Human Rights Commission, 2008). The employers should make
sure that they are actively involved in the workplace and be the first ones to raise a voice. It
will not only boost up the morale of the concerned employee but will also be a value addition
to the organization itself. Apart from harassment policy the employers should make sure they
deal with the issue on priority basis and set up an appropriate procedure to give justice to the
victims.
7. CONCLUSIONS
No doubt, it is true that workplace harassment in any manner affects the physical, mental,
psychological health (Fitzgerald et al., 1997; Mikkelsen & Einarsen, 2002), job satisfaction,
happiness and overall life satisfaction of an employee but at the same employee must be
aware of their rights to fight against all odds. A regular absenteeism, leaving the job or letting
it affect our own health can never give us a permanent solution. The concerned human
resource department should opt policies that come for the rescue of the victims of workplace
harassment in any form or manner and give them justice (Australian Human Rights
Commission, 2008).
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