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- Lecture 6.
Managing the process of group
communication.
Group communication for group decision-
making.
Four functions of group decision-making.
1
The Communicator as Problem Solver
The information problem
The collaboration problem
An effective
document
The persuasion problem
The ethics problem
2
Problem Solving Requires Creative and
Critical Thinking
In creative thinking we explore new ideas; we build on
information; we devise better ways of doing things.
In critical thinking we test the strength of our ideas or
the worth of our information; we examine our evidence
and our reasoning to discover new connections and new
possibilities.
3
- Group Communication Management
Group communication = Group Decision
Making
is of crucial importance for the process of
group document writing
4
Group Communication Model
Four necessary functions to reach the goal set by the
group:
I. Identification/analysis of the Problem
II. Goal Setting
III. Identification and Analysis of Alternatives
IV. Evaluating Alternatives (advantages and
disadvantages)
5
Analysis of the Problem/Analysis of the
Task
“What calls for improvement or change?
Acknowledge the existence of the common
problem
Avoid making individual agendas
6
- Separate Symptoms from a Problem
Use Symptoms to Define the Problem
Analyze the Problem to Find Out its Causes
5 key questions:
– Who has the problem?
– Where does the problem take place?
– When does the problem take place?
– What turns the situation into a problem?
– How does the problem influence individuals?
7
Symptom Symptom Symptom
Symptom
Problem Problem Problem
Cause
8
Process of Group Writing
Problem = the goal of writing a document
“Why should we create this document in
writing?”
“What kind of a document do we need to
create?”
- Use 5 key questions
9
5 key questions:
1. Who will use this document?
2. Where will this document be used?
3. When will this document be used?
4. What will motivate for this document to be used?
5. How will this document be used?
10
Goal Setting
Define short-term and long-term objectives
Determine:
what kind of goals will be
who will be engaged
when these goals should be reached
what the criteria of the goal setting
how to measure the success
11
Goal Setting:
The Group should
Come to an agreement
- Define clear unambiguous criteria
Be concrete
Write down objectives and criteria
Appoint a facilitator
12
Group Writing Process
Determine goals and assessment criteria
Coordinate the task with goals
Analyze:
– Which tasks should be done?
– Who is doing every task?
– When should the tasks be done?
– Which criteria show the job completion?
– How will the success be estimated?
13
Identification of Alternatives
Creating Alternative Plans:
Determine the ultimate goal;
Determine secondary goals
Make up a goal-oriented graph;
Develop alternative graphs/secondary goals
- Define the priority of the alternative graphs
14
Identification of Alternatives
Foresee the problems;
Goals = ultimate/general purpose must
be reached by all means
Apply the criteria to select the
alternatives
15
Identification of Alternatives: Group
Writing
Alternatives = type of the document;
Alternatives = what can be omitted
Determine the ‘core’ information
16
Evaluation of Positive and Negative
The Group has to
rank the alternatives;
list all alternative strategies;
enumerate positive and negative aspects of
- every strategy; cross-linking;
enumeration => facilitates ranking of
strategies
17
Process of Group Writing
Enumerate advantages and
disadvantages of various formats;
include quantity and type of
information
18
General Process
Problem Analysis
Goal Definition
Determining
Alternatives
Listing Positive and Negative
Ranking Qualitative Solutions
- 19
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