Lecture Process improvement and quality management in the retail industry: Chapter 2 - Stephen George, Chris Thomas, Arnold Weimerskirch
Lecture Process improvement and quality management in the retail industry: Chapter 2 - Stephen George, Chris Thomas, Arnold Weimerskirch
Chapter 2 - Leadership. This chapter presents the following content: What makes clear & consistent leadership, four steps required of leaders in any quality improvement program, how good leaders interact with employees, how company values are expressed, how company values are communicated.