Lecture Business driven information systems (4/e): Chapter 2 - Paige Baltzan

CHAPTER TWO DECISIONS AND PROCESSES VALUE DRIVEN BUSINESS © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 2 CHAPTER TWO OVERVIEW SECTION 2.1 – Decision Support Systems • Making Business Decisions • Metrics: Measuring Success • Support: Enhancing Decision Making with MIS • The Future: Artificial Intelligence SECTION 2.2 – Business Processes • Evaluating Business Processes • Models: Measuring Performance • Support: Enhancing Business Processes with MIS • The Future: Business Process Management SECTION 2.1 DECISION SUPPORT SYSTEMS © 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 4 LEARNING OUTCOMES 1. Explain the importance of decision making for managers at each of the three primary organization levels along with the associated decision characteristics 2. Define critical success factors (CSFs) and key performance indicators (KPIs), and explain how managers use them to measure the success of MIS projects 3. Classify the different operational, managerial, and strategic support systems, and explain how managers can use them to make decisions & gain competitive advantage 4. Describe artificial intelligence and identify its five main types 5 MAKING BUSINESS DECISIONS Managerial decision-making challenges • Analyze large amounts of information • Apply sophisticated analysis techniques • Make decisions quickly ... - tailieumienphi.vn