Evaluating the quality of library service in Dong Thap University
Evaluating the quality of library service in Dong Thap University
This article presents the results of evaluating the service quality of library in Dong Thap University, which are based on the feedback of 232 students who are studying at the university and are directly using the library services. By using the Exploratory Factor Analysis method (EFA) and linear regression analysis methods, the study identifies four factors that affect the quality of library service and their impact level, including (1) Facilities of library, (2) Capacity of librarian, (3) Respo