English for personal assistants - part 38

Proposals and reports KEY 185 Task 3 Suggested answer Write full forms of abbreviations. ITT/EDP EPD ITT in an educational context stands for Initial Teacher Training. stands for Early Professional Development Avoid Latin/foreign language terms unless there is no alternative. ad hoc is a Latin term (to this) which means arranged or happening when necessary and not planned in advance. Explain concepts in terms a layman can understand. passive outreach model Outreach means the activity of an organisation that provides a service or advice to people in the community, especially those who cannot or who are unlikely to come to an office, a hospital etc. for help. “Passive outreach model” in this context means the college does not just want to use external bodies to supply the expertise they lack, they want to be active and learn about business for themselves. Task 4 Suggested answers 1. The purpose/objective of this proposal is to ... 2. This report outlines the advantages and disadvantages/pros and cons of ... 3. Interestingly, ... 4. For the above-mentioned reasons ... Task 5 2. 5. maybe Task 6 Suggested answers On the basis of the findings above, it would seem that although the quality and retail prices of X products are competitive, a large percentage of consumers are not aware/ unaware of the product range. Furthermore, many of those who are aware of the range do not find the packaging sufficiently attractive to induce them to purchase any of the products. Our recommendation, therefore, is that your company launch a new advertising campaign to increase consumer awareness, in addition to altering the packaging of the entire range so as to make the products more attractive/appealing to consumers. 186 Proposals and reports KEY Task 7 Suggested answers 1. C 2. F/D 3. D/E 4. A 5. B 6. E Task 8 Suggested answers position in the organisation biases Task 9 Primary information questionnaires experiments surveys observations raw data (collected by yourself) Secondary information pamphlets journals newsapers books Internet reports magazines raw data (collected by others) Task 10 Suggested answer To: From: Date: Subject: Head of Training, Gary Yim Natascha Sowade, Assistant Training Officer 10th June 20XX Staff Training 20XX Purpose of the report To identify areas where training is needed To identify staff who would benefit from training To present available training courses To present the training budget for 20XX Background Summarise staff training 20XX Proposals and reports KEY 187 Supporting data Areas where staff training is needed/has been requested Staff in need of/would like training Courses available: content, length, cost Conclusions and recommendations Prioritise training needs as requests exceed the scope of the budget 7 Meetings KEY Task 1 Own answers depending on your opinion Task 2 Suggested answers Deviating from the main subject: ineffective chairperson, no agenda, unresolved conflict between participants Poor preparation: information not distributed beforehand, poor time management, too many handouts, full information not available Questionable effectiveness: no clear agenda, objective of meeting not made clear, lack of agreement on way forward Lack of listening: hidden agendas, ineffective chairperson, insufficient airtime Some participants talk too much: ineffective chairperson, lack of consideration for other participants, hidden agenda Length: time limit not given, time limit not adhered to, ineffective chairperson Lack of participation: lack of preparation, ineffective chairperson, fear of hierarchy, lack of motivation/engagement Task 3 Suggested answer AGENDA 23/03/20XX Location: Meeting Room 1/10am – 12pm TOPIC Opening remarks Proposed relocation Departments affected Coffee break Discussion on way forward Next steps and closing remarks New Developments Participants: All Support Staff TIME 10.00 – 10.15 10.15 – 10.30 10.30 – 11.00 11.00 – 11.15 11.15 – 11.45 11.45 – 12.00 Meetings KEY 189 Task 4 1. consensus 2. midwife 3. intervening 4. scope 5. allotted 6. paraphrase 7. settle for Task 5 Suggested answers back a particular opinion voiced in the group offer their own opinions let the group unconsciously shy away from a difficult area lead the group towards what they think is the right direction Task 6 Expressions Tasks 1. So, Alice agreed to ..., can we have your response by next week? j 2. What do you think of ...? g 3. Will a coffee break at 11 be OK? d 4. I’d like to thank everyone for coming and ... a 5. Can I just summarise the main points/views/problems? j 6. Can we come to your point later, please? h 7. May I suggest we begin by ...? c 8. Great, could you outline the problem as you see it? e 9. So, what you’re saying is ... f 10. OK, I suggest we finish. We’ve achieved our main objectives. j 11. Can we all agree on this? Good, well let’s move on ... g 12. Now, as you probably know ... b 13. Right, as we’ve agreed in principle to ... the only thing left is to ... i 14. Mrs XYZ will take notes ... you’ll all get a copy later d 15. Just a minute Corinna, let Martina finish what she’s saying h 16. If I understand you correctly, you mean ... f ... - tailieumienphi.vn