Ebook Front office: Procedures, social skills, yield and management (Second edition) - Part 1
Ebook Front office: Procedures, social skills, yield and management (Second edition) - Part 1
Part 1 of ebook Front office: Procedures, social skills, yield and management looks at the process of dealing with enquiries and reservations, room allocations bills and check-outs. These are clerical functions calling for a methodical approach with a strong emphasis on accuracy and tidiness. They require a knowledge of procedures which make up a very large part of the content of the traditional front office textbook.