Business Letters for Busy People part 1

Copyright ©2002 by National Press Publications, a division of Rockhurst College Continuing Education Center, Inc. All rights reserved under the Pan-American and International Copyright Conven-tions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, with-out written permission from the publisher, The Career Press. BUSINESS LETTERS FOR BUSY PEOPLE, 4TH EDITION EDITED AND TYPESET BY NATIONAL PRESS PUBLICATIONS Cover design by Johnson Design Printed in the U.S.A. by Book-mart Press To order this title, please call toll-free 1-800-CAREER-1 (NJ and Canada: 201-848-0310) to order using VISA or MasterCard, or for further information on books from Career Press. The Career Press, Inc., 3 Tice Road, PO Box 687, Franklin Lakes, NJ 07417 www.careerpress.com Library of Congress Cataloging-in-Publication Data Carey, John A. Business letters for busy people : time saving, ready-to-use letters for any occasion / edited by John A. Carey. p. cm. Rev. ed. of: Business letters for busy people / written by Jim Dugger. 3rd ed. c1996. “Edited … by National Press Publications”—T.p. verso. Includes index. Bookz ISBN 1-56414-612-X (paper) 1. Commercial correspondence—Handbooks, manuals, etc. I. Dugger, Jim. Business letters for busy people. II. National Press Publications. III. Title. HF5726 .D8 2002 651.7`5—dc21 02002025615 About Rockhurst University Continuing Education Center, Inc. Rockhurst University Continuing Education Center, Inc. is committed to providing lifelong learning opportunities through the integration of innovative education and training. National Seminars Group, a division of Rockhurst University Continuing Education Center, Inc., has its finger on the pulse of America’s business community. We’ve trained more than 2 million people in every imaginable occupation to be more productive and advance their careers. Along the way, we’ve learned a few things — what it takes to be successful … how to build the skills to make it happen … and how to translate learning into results. Millions of people from thousands of companies around the world turn to National Seminars for training solutions. National Press Publications is our product and publishing division. We offer a complete line of the finest self-study and continuous-learning resources available anywhere. These products present our industry-acclaimed curriculum and training expertise in a concise, action-oriented format you can put to work right away. Packed with real-world strategies and hands-on techniques, these resources are guaranteed to help you meet the career and personal challenges you face every day. Legend Symbol Guide ✔ Checklists that will help you identify important issues for future application. Table of Contents Introduction.............................................................................................................xiii 1 Writing From Scratch ..........................................................................................1 Four Considerations of a Business Letter ..............................................................2 Organization ...........................................................................................................3 The Seven "C’s" of Style .......................................................................................6 In a Nutshell ...........................................................................................................8 2 Parts of a Business Letter.....................................................................................9 Letterhead ............................................................................................................10 Date.......................................................................................................................10 File Number .........................................................................................................10 Confidential .........................................................................................................10 Inside Address ......................................................................................................10 Attention Line ......................................................................................................11 Salutation .............................................................................................................11 Subject Line .........................................................................................................12 Body of the Letter ................................................................................................12 Complimentary Close ..........................................................................................12 Signature ..............................................................................................................13 Additional Information ........................................................................................13 Postscript ..............................................................................................................13 Mailing Instructions .............................................................................................13 3 Format of a Business Letter...............................................................................15 Block ....................................................................................................................17 Modified Block ....................................................................................................18 Modified Semi-Block ..........................................................................................19 Simplified .............................................................................................................20 Hanging Indented .................................................................................................21 Memo ...................................................................................................................22 4 Collection Letters................................................................................................23 Step-by-Step Guide ..............................................................................................24 Notification ..........................................................................................................25 Reminder ..............................................................................................................26 Inquiry ..................................................................................................................27 Urgency ................................................................................................................28 Final Notice/Ultimatum .......................................................................................29 Insufficient Funds ................................................................................................30 ... - tailieumienphi.vn