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10e Business English Mary Ellen Guffey Emerita Professor of Business Los Angeles Pierce College Carolyn M. Seefer Professor of Business Diablo Valley College Business English, Tenth Edition Mary Ellen Guffey, Carolyn M. Seefer Vice President of Editorial, Business: Jack W. Calhoun Editor-in-Chief: Melissa Acu˜na Senior Acquisitions Editor: Erin Joyner Senior Developmental Editor: Mary Draper Editorial Assistant: Kayti Purkiss Vice President of Marketing: Bill Hendee Senior Marketing Communications Manager: Sarah Greber Senior Content Project Manager: Kim Kusnerak Media Editor: John Rich Frontlist Buyer, Manufacturing: Miranda Klapper Production Service: S4Carlisle Publishing Services Copyeditor: Patsy Fortney Compositor: S4Carlisle Publishing Services Senior Art Director: Stacy Jenkins Shirley Internal Designer: Grannan Graphic Design Cover Designer: Grannan Graphic Design Cover Image: ©Masterfile Senior Rights Account Manager--Text: Mardell Glinski Schultz Senior Photography Editor: Jennifer Meyer Dare © 2011, 2008 South-Western, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706 For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions Further permissions questions can be emailed to permissionrequest@cengage.com ExamView® is a registered trademark of eInstruction Corp. Windows is a registered trademark of the Microsoft Corporation used herein under license. Macintosh and Power Macintosh are registered trademarks of Apple Computer, Inc. used herein under license. © 2008 Cengage Learning. All Rights Reserved. Cengage Learning WebTutor™ is a trademark of Cengage Learning. Library of Congress Control Number: 2009938873 ISBN-13: 978-0-324-78974-4 ISBN-10: 0-324-78974-2 Student Edition ISBN 13: 978-0-324-78975-1 Student Edition ISBN 10: 0-324-78975-0 South-Western Cengage Learning 5191 Natorp Boulevard Mason, OH 45040 USA Cengage Learning products are represented in Canada by Nelson Education, Ltd. For your course and learning solutions, visit www.cengage.com Purchase any of our products at your local college store or at our preferred online store www.CengageBrain.com Printed in the United States of America 1 2 3 4 5 6 7 13 12 11 10 BUSINESS ENGLISH, 10E Dear Student: Many of you will be entering or returning to the world of work soon, and you want to brush up your language skills. Business English can help you refresh your knowledge of grammar and usage so that you will be confident in today’s workplace where communication skills are increasingly important. Business English has helped thousands of students over the years improve their oral and written communication skills. It has been the leading book in the field for nearly three decades because it works. Its three-level approach makes grammar less intimidat-ing and easier to grasp. This approach provides small learning blocks that proceed from simple to complex, thus helping you understand and remember. Within the textbook, you will find tried-and-true learning tools as well as new features to ensure that you improve your grammar, punctuation, and usage skills. Mary Ellen Guffey Carolyn Seefer • New Homework Help! In this Tenth Edition, we bring you an outstanding new interactive feature—Online Reinforcement Exercises. This means that you can complete your homework faster and more confidently. At www.meguffey.com are half of the textbook exercises so that you can try out your skills, see the answers immediately, and receive helpful explanations. • Three-level approach presents grammar guidelines in segments proceeding from easier, more frequently used concepts to less frequently used concepts. • Ample end-of-chapter reinforcement exercises enable you to apply your learning so that you can internalize and retain your new skills. • Pretests and posttests keep you informed about your needs and your progress. • Self-help exercises give you even more opportunities to improve through practice. • Frequently asked questions present everyday language queries such as those you might face in your career—with answers from the authors. • Writer’s Workshops offer you guidelines, model documents, and writing tips necessary to compose e-mails, memos, letters, and short reports. • Learning Web Ways takes you to Web sites with step-by-step instructions that help you develop your Internet skills. • Chat About It promotes classroom and distance-learning discussions related to chapter concepts. • Exceptional Web Resources include chapter quizzes, PowerPoint reviews, flash cards, Editor’s Challenge, WebCheck reviews, and more at www.meguffey.com. Business English reviews the grammar, punctuation, and usage guidelines necessary for you to succeed in your business or professional career. The textbook is not only a friendly teaching and learning tool but also a great reference for you to keep handy on the job. One student remarked, “Business English is a gift to any student who really wants to learn how to use the English language proficiently.” Cordially, Mary Ellen Guffey Carolyn M. Seefer Guffey… It’s Just That Easy! Market-leading and student-oriented, Business English, 10e, continues to give you the most current and authoritative coverage of grammar and mechanics. Award-winning author Mary Ellen Guffey provides unparalleled student resources to help you throughout your course. With the book’s three-level approach, reinforcement exercises, and additional online resources and support at www.meguffey.com, you will find that learning business English can be just that easy. Technology With Guffey… It’s Just That Easy More than ever, Mary Ellen Guffey and coauthor Carolyn Seefer have focused on making digital resources easy to use with Business English, 10e. New for this edition, the authors offer www.meguffey.com, an exciting new student Web site with numerous resources to help you understand and remember what you are learning. • Brand NEW Student Support Web site – www.meguffey.com gives you one conve-nient place to find the support you need. You can study with resources such as self-teaching grammar/mechanics review, PowerPoint slides, chapter review quizzes, online reinforcement exercises, and other learning tools. “Guffey’s Business English and student Web site provide the tools for making teaching and learning easier. We never consider any other English texts. We love Guffey!” Carol Middendorff Clackamas Community College, Oregon City, Oregon ... - tailieumienphi.vn
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