Towards process modelling in ‘knowledge management’ work
Towards process modelling in ‘knowledge management’ work
This paper draws from the experience of undertaking what has been termed ‘knowledge management’ work, and outlines the approach being taken, which has focused on the conceptual design of human processes. This paper presents a way of thinking about knowledge management as a set of processes involving (for example) (i) the human process to which human knowledge is applied (e.g. an ‘operation’ of some sort), (ii) the human process in which knowledge is encouraged to be developed (e.g. a course of s