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Tiếng Anh Chuyên Ngành Khách Sạn Và Dịch Vụ Ẩm Thực 2

Cuốn sách Tự học tiếng Anh dùng trong dịch vụ ẩm thực và khách sạn giúp bạn đọc kiểm tra kiến thức của mình về các khái niệm cơ bản về khách sạn và dịch vụ ẩm thực, các từ quan trọng và các từ ngữ thiết yếu để có thể giao tiếp hiệu quả và tự tin trong công việc cũng như cho việc học tập của mình. Mời các bạn cùng tham khảo nội dung phần 2 cuốn sách. A breaktast tray Khay điểm tâm Look at the picture below and write the numbers 1-12 next to the correct word or words. Xem hình dưới đ â y và viết c

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Ngày tạo 4/11/2023 6:03:28 AM +00:00

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  1. A breaktast tray Khay điểm tâm Look at the picture below and write the numbers 1-12 next to the correct word or words. Xem hình dưới đ â y và viết các sổ 1 - 12 k ê bên từ n o ặ c các từ thích hợp. butter dish jam dish .... small napkin ...... coffee pot milk jug ... sugar bowl ..... cup saucer ... teaspoon ..... dessert plate .... small knite ..... toast plate ..... 62
  2. How to be polite Cách tiiức để lịch sự Read the direct phrases, then write them more politely. Choose trom the ỉollowing: Đọc các cụm từ trực tiếp, sau đó viết chúng m ột cờch lịch sự hơn. Chọn từ khung sau đây. Could you Please Would you like me Shall 1 May 1suggest There’s been a slight l’m atraid Would you mind misurderstanding VVould you like Actually Just a moment Direct More polite 1 Wait a minute! please. 2 We haven’t got any left. ................................ we haven;t got any left. 3 Sit down, please. ............................... . take a Seat 4 You’re wrong. I’m not the .........................1’m not the head waiter. head waiter. ........................................... some 5 Do you w ant some water? water? 6 Move to another table! moving to another table? 7 Coníirm that tomorrow, confirm that tomorrow, please? please. 8 Do you w ant a taxi? ................... ..................... to g e t you a taxi? 63
  3. 9 You’ve got the wrong date. ...................*...about the date. 10 Try this organic wine. ........................................ that you try this organic wine? 11. Do you want my help? .................................... help you? 64
  4. Section 6: RESPONSIBILITIES ^ T Ị v Safetyfirst An toàn là trên hết Write the num ber of each picture next to the correct word or words. Viết số của mỗi hình kế bên từ hoặc các từ thích hợp. accident report book am bulance b an dages cotton wool fire alarm fire bucket fire escape fire notice tirst aid box plasters sm oke detector sprinkler warning sign 65
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  6. Fire procedures Các thă tạc về cháy Fill in the m issing vvords in the fire notice for hotel employees. Choose from the following: Điền các từ bị thiếu vào bảng thông báo về chá V cho các nhân viên khách sạn. Chọn từ khung sau đây: brigade evacuate litts smoke drill exit raise spread doors extinguish sate enter extinguisher 1 Ask guests to check where the nearest fire....................... is located as soon as they fỉnd their room. 2 There will be fire............ ............ toreveryonevvorkinginthe hotel every six months. 3 All fire......................... must be kept dosed at all times as they will stop the......................... of a fire. 4 lf you see a small fìre, you should try to......................... it. 5 lf it isaneiectricalíire, donotuseawaterfire.......................... 6 lf it is a large fire,......................... the alarm immedlately. 7 Donotusethe......................... ifthereisafire. 8 lf there is a lot o f......................... . cover your mouth and nose wrth a handkercbiet. 9 ........................ the building as quickly as possibte. 10 Do not atk>w anyone to ......................... the buildìng. 11 Check that everyone is ........................... 12 Phone for the flre............ .............. 67
  7. Unvvelcome guests Các vị Idiách không được chào đón Match the crim inals (1-12) with the crim es (a— I). VVrite the letters in the grid below. Kết hợp các vụ tội phạm (1-12) với các tội phạm (a -1). Viết các m ẫu tự trong ô lưới dưới đây. 1 He stole a handbag in the foyer. a) forger 2 H e said h is nam e was Lord Pratt but after a three-w eek stay in th e hotel he disappeared without paying. b) drug pusher 3 There w as some money lying on the desk so she took it. c) burglar 4 H e sexually attacked a woman. d) drunk 5 He w as holding a gun as he told the cashier to give him all the money. e) opportunist 6 She sold heroin to someone in the hotel. f) rapist 7 He drank too much w hisky and made a lot of noise. g) mugger 8 S h e m ad e fa ls e e o p ie s o f A m erica n d o lla r s . h ) a r s o n is t 9 He set fire to th e hotel because he was angry w ith the manager. i) th ie f 10 H e attack ed and robbed a lad y in th e corridor. j) vandal 68
  8. 11 He broke the toilet and basin and sprayed paint on the wall. k) armed robber 12 He broke a window at night and stole valuable item s and money. 1) frauđster 1 2 3 4 5 6 7 8 9 10 11 12 69
  9. Word building 2 X ây dựng từ 2 The word in capitals at the end of each sentence can be used to form a word that fits suitably in the blank space. Fill each blank in this way. (S e e exam ple): Từ ở dạng in hoa ở cuối m ỗ i câu có th ể được dùng đ ể thành lộp m ộ t từ phù hợp trong chỗ trống. H ãỵ điền vào m ỗi chỗ trống theo cách này. (Xem ví dụ): The hotel asks guests not to leave ......,........ pieces o f jew ellery in the room. VA LU E 1 T his area of th e hotel is only for........................ personnel. AUTHORITY 2 The m anagem ent m ust do all it can to ......................th e hotel guests. PROTECTION 3 Burglar alarm s oíten work as a .................... and stop burglars even thinking about breaking in. DETER 4 The receptionist called the police because there was a strange woman behaving very.................... SU SPIC IO U S 5 The m anagem ent hope th at computerized door locks w ill...... ........... th ieves from gettin g into hotel rooms. PREVENTION 6 It’s alw ays possible th at the m oney has be =ỉn stolen by a .................member o f staíĩ. H ONEST 7 Valuable item s should be marked w ith ................... codes which th e th ie f cannot see but w hich can be seen unđer u v light. VISIBLE 70
  10. 8 Every member of sta íĩ should be alert and if they...................anything strange they shouỉd report it immediately. OBSERVATION 9 N ever accept a cheque without IDENTIFICATION 10 Beíore you leave the building you must make sure that all the doors are................locked. SECURE 11 Members of staff who prove themselves to be ....................will be given more responsibility. TRUST * * * 71
  11. Legal words Các từ v ề luật pháp Use the clues on the left to fill in the m issing letters in the legal vvords on the right. Dùng các m anh m ối ở bên trái đ ể điền các m ẫu tự bị thiếu vào các từ về luật pháp ở bên phải. 1 The law s w hich bu sinesses m ust observe. _EGISLATIO. 2 To be responsible if someone is injuređ in the restaurant. _IABL_ 3 To refuse to le t someone come into the bar. _XCLUD_ 4 Someone who buys som ething. _U R C H A SE _ 5 Someone who sells som ething. _ENDO _ 6 An oíĩicial agreem ent betw een two parties. _ONTRAC_ 7 The person who owns the hotel. _ROPRIETO_ 8 You pay th is if you are caught breaking the law _IN _ 9 You m ustn’t sell alcohol to someone under the age of 18 because it’s ... _ROHIBITE_ 10 Oíĩìcial perm ission to sell alcohol. _ICENC_ 11 The person who has perm ission to sell alcohol. _IC E N SE _ 12 Allow som eone to enter a club. _DM I_ 13 To enter th e private areas of the hotel without perm ission. _R E SPA S_ 14 The length o f tim e spent in prison. _E N TE N C _ 15 L eaving dangerous Chemicals w here children could íĩnd them . _EG LIG ENC_ 16 The police w ill do th is law to breakers. ROSECƯT_ 17 You m ust report serious accidents, It’s ... _OMPƯLSOR_ 72
  12. What do they mean? Chúng có nghĩa là gì? Choose the best meaning for each of the following phrases. Chọn ý nghĩa thích hợp nhất dành cho mỗi cụm từ sau đây. 1 to comply with the law a) to do things as the law States b) to change parts of the law c) to complain about the law 2 uníìt for human consumption a) the food should not be eaten b) the food is good for giving energy c) the food is being prepared 3 must be used solely for the purpose of a) should not be used too often b) should only be used for c) must not be used 4 intoxicating spirit a) drinks which contain alcohol b) drinks which have over 20% alcohol c) drinks which have over 30% alcohol 5 to be needlessly exposed to risk a) some machines eould be dangerous b) you mustn’t show problems c) there are unnecessary dangers which could easily be removed 73
  13. 6 to sustain personal injury a) to get an Insurance policy b) to be hurt c) to get promotion 7 to make available for inspection a) to íln d tim e to m aintain th e m achines b) to arrange to clean the machine c) to let inspectors see what they w ish 8 in the even t of an accident a) aíter an accident b) if there is an accident c) avoid accidents 9 persons írequenting the prem ises a) people cleaning the hotel b) people outside c) people using the hotel 10 a breach o f contract a) an action which breaks a contract b) an action which cancels a contract c) an action which is included in a contract 11 to be legally obliged to do som ething a) you m ust do it b) it is allowed to do it c) you shouldn’t do it 74
  14. Carriers of disease Những vật mang bệnh Write the number of each picture next to the correct word or vvords. Viết số của m ỗi hình k ế bên từ hoặc các từ thích hợp. 75
  15. * Hí Hí Ị 76
  16. Health and hygiene Sức khỏe và vê sửth * A Match the verbs in the left-hand column with a word or phrase from the right-hand column. (See example): Kêt hợp các động từ ở cột bên tay trái với m ột từ hoặc cụm từ ở cột bên tay phải. (Xem ví dụ): harbouK ỉntection come diseases dispose separate transmit v N. into contact with spread pain keep ^ g e rm s relieve of waste prevent food contaminate accidents B Fill in the m issing words in the sentences below. Choose from the combinations in A. Đỉền các từ bị thiếu vào các câu dưới đây. Chọn từ các kết hợp trong m ục A. Don’t leave wet towels or cloths lying in a warm corner because th is is how you will.... y to M .q e M S ............. 1 Don’t spray fly killer in the kitchen or you could....................... the.................. 2 If you are stung by a wasp, put this cream on to ................. the.................. 3 To....................................happening don’t leave things lying on the floor. 77
  17. 4 If you are handling dirty linen, w ash your hands regularly so th at you don’t ...................................... 5 I f you............................... .......................................... anim al droppings, please w ash your hands im m ediately. 6 To................................................... safely, place it in th ese plastic bags and tie them securely. 7 In the Ễridge please...............raw meat and c h e e s e .................... 8 In tropical clim ates it is possible t o .................s o m e ................... drinking water. * * * Hí 78
  18. Sectỉon 7: MANAGEMENT Employment Việc làm Fill in the crossvvord. Each ansvver is to do with employment. Điền vào trò chơi ô chữ. Mỗi câu trả lời phải có liên quan đến việc làm. Across ! A person who is in employment. 4 This type of job is only for a few hours a week. (4, 4) 7 The extra money leíìt by guests. 8 If you work extra hours you get paid this. 10 People who are happy at work have job ... 12 The manager appointed him to the ... of head waiter. 13 The more jobs you do and the longer you work, the more of th is you get. 15 The extra money that workers get from the management as a special thank you. 16 The m eeting when you discuss a possible new job. 18 If you decide to leave the job, you have to ... 20 A hotel which is v eiy busy in the summer will need... workers. 21 To get the best results from workers, the personnel manager m u s t... them. 23 Beíore you go to discuss a new job you make an... 25 This money is paiđ to people who have reached the oíĩicial age to stop working. 26 Someone who has written to ask for a job. Down 1 The person or company who employs you. 2 To find suitable people and employ them is to . . . 79
  19. 3 This is a percentage of w hat you can earn w hich you pay to the State. (6, 3) 5 W hen people reach th e official age to stop w orking th ey ... 6 People have th ese if th ey have studied and passed proíessional exams. 7 Another w ay o f saying ‘to em ploy’. (4, 2) 9 W hen the m anager has found a new chef, he w ill . . . him to the position. 10 The housekeeper h as to ... the work o f th e cleaning sta ff 11 People who are paid w eekly are paid... 14 W hen you move up to a more senior position, you g et ... 17 The tim e th at you start work is the tim e you come ... (2, 4) 19 A word for all th e people who work in the hotel or restaurant. 22 W rite a letter and ... for th e job if you are interested. 24 W hen you work, you ... money. 1 2 3 4 5 6 7 8 9 10 1 11 12 13 14 15 16 17 18 1« 20 21 22 23 24 25 20 80
  20. Whose job is ít? Nó là công việc của ai? Write the number of each description next to the correct person. Viết số của m ỗi m iêu tả k ế bên người thích hợp. advance reservations dispense personnel manager clerk bartender receptionist enquiry clerk .... waitress banqueting head waiter .... manager .... housekeeper .... cash ipr V M Q I II v l lan house porter .... cellarman .... pantry maid .... chef pastry cook 1 Someone has to make sure that everything in the guests’ rooms is in order. 2 Mr and Mrs Murphy would like to discuss arrangements for their daughter’s wedding reception. 3 The guests’ bills need to be prepared. 4 Someone has to make sure there is enough wine, beer and spirits. 5 The sheets and towels have to be taken upstairs. 6 Four guests have just entered the restaurant. 7 The waiter wants wine and beer for his tables. 8 A special cake shôuld be made for the íunction. 9 The busy summer season is approaching and more staff are required. 10 Someone should plan the cooking times for dinner. 11 This letter booking two rooms for next month needs a reply. 12 Someone has to welcome guests and complete the registration form. 13 Someone has to prepare early moming teas. 14 Guests at table 8 are ready to order. 15 A lady on the telephone wants to know if there is a room available at the weekend. 81
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