The literature on aesthetic labour provides some definitions. Martin describes aesthetic labour as ‘the requirement to have the management-determined mix of appearance, age, weight, class, and accent characteristics.’(2001, 106). He cites the work from Strathclyde University with ‘a hotel seeking to project a total image concept, with the hotel building representing the hardware and the staff the software’ (2001, 106). He remarks further that staff are expected to mould themselves into the requi