Xem mẫu
A step-by-step guide to communication skills training
Based on the latest edition of the bestselling
Listen to me Listen to you
Mandy Kotzman & Anne Kotzman
A step-by-step guide to communication skills training
Based on the latest edition of the bestselling
LISTEN TO ME LISTEN TO YOU
Mandy Kotzman & Anne Kotzman
ACER Press
First published 2008
by ACER Press, an imprint of
Australian Council for Educational Research Ltd 19 Prospect Hill Road, Camberwell
Victoria, 3124, Australia
www.acerpress.com.au sales@acer.edu.au
Text © Mandy Kotzman and Anne Kotzman 2008 Design and typography © ACER Press 2008
This book is copyright. All rights reserved. Except under the conditions described in the Copyright Act 1968 of Australia and subsequent amendments, and any exceptions permitted under the current statutory licence scheme administered by Copyright Agency Limited (www.copyright.com.au), no part of this publication may be reproduced, stored in a retrieval system, transmitted, broadcast or communicated in any form or by any means, optical, digital, electronic, mechanical, photocopying, recording or otherwise, without the written permission of the publisher.
Copying of the blackline master pages
The purchaser is permitted to make copies of the pages marked as blackline master pages, beyond their rights under the Act, provided that:
1. the number of copies does not exceed the number reasonably required by the purchaser to satisfy their teaching purposes;
2. copies are made only by reprographic means (photocopying), not by electronic/digital means, and not stored or transmitted;
3. copies are not sold or lent; and
4. every copy made clearly shows the footnote (e.g. ‘Copyright © Kotzman and Kotzman 2008’).
For those pages not marked as blackline masters pages the normal copying limits in the Act, as described above, apply.
Edited by Renée Otmar, Otmar Miller Consultancy Pty Ltd Cover design by Andrew Ritchie
Text design by Mary Mason
Typeset by Desktop Concepts Pty Ltd, Melbourne Printed in Australia by BPA Print Group
National Library of Australia Cataloguing-in-Publication data:
Author: Kotzman, Mandy.
Title: Listen to me, listen to you: a step-by-step guide to communication skills training/Mandy Kotzman, Anne Kotzman.
Edition: New expanded ed.
ISBN: 9780864318640 (pbk.)
Subjects: Assertiveness (Psychology) – Study and teaching. Listening – Study and teaching.
Self-esteem – Study and teaching.
Other Authors/Contributors: Kotzman, Anne.
Dewey Number: 158.107
To Di Bretherton
Our dear friend and mentor
With gratitude for your inspiration, support and encouragement …
And for all of us striving
to make the world a better place
by promoting effective communication based on mutual respect and understanding.
...
- tailieumienphi.vn
nguon tai.lieu . vn