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Managing the Diverse Workforce
Chapter Eleven
Copyright © 2015 McGrawHill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGrawHill Education.
Learning Objectives
LO 1 Describe how changes in the U.S. workforce make diversity a critical organizational and managerial issue
LO 2 Distinguish between affirmative action and managing diversity
LO 3 Explain how diversity, if well managed, can give organizations a competitive edge
LO 4 Identify challenges associated with managing a diverse workforce
LO 5 Define monolithic, pluralistic, and multicultural organizations
LO 6 List steps managers and their organizations can take
to cultivate diversity
Managing Diversity
Managing diversity
– Managing a culturally diverse workforce by recognizing the characteristics common to specific groups of employees while dealing with such employees as individuals and supporting, nurturing, and utilizing their differences to the organization’s advantage.
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Components of a Diversified Workforce
Figure 11.1
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Diversity Today
Diversity
– Differences that include religious affiliation, age, disability status, military experience, sexual orientation, economic class, educational level, lifestyle, gender, race, ethnicity, and
nationality
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