Lecture Hotel management and operations (5th Edition): Chapter 4.6 - Michael J. O'Fallon, Denney G. Rutherford
Lecture Hotel management and operations (5th Edition): Chapter 4.6 - Michael J. O'Fallon, Denney G. Rutherford
As i see it: The management of the front office. This chapter is based on the experiences of Oliver Meinzer working in front office operations. The majority of the article is about the set up of key areas of the front office operation, namely the: Bellstand, Front desk, Guest relations department.