Lecture Hotel management and operations (5th Edition): Chapter 2.2 - Michael J. O'Fallon, Denney G. Rutherford
Lecture Hotel management and operations (5th Edition): Chapter 2.2 - Michael J. O'Fallon, Denney G. Rutherford
One way to represent the environment in our hotel is a chart I use at our new-hire orientation class. I call this a reverse organizational chart; it is also referred to as an organizational pyramid—and, as you can see, the GM is on the bottom of the hierarchy.