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- Business Communication
Nonverbal
communication
and use of
body language
- What is Communication?
Communication is……………..
- Communication in general is
process of sending and
receiving messages that
enables humans to share
knowledge, attitudes, and
skills.
- Although we usually identify
communication with speech,
communication is composed
of two dimensions - verbal and
nonverbal.
- What are some forms of
nonverbal communication?
- Nonverbal
communication includes
• facial expressions,
• eye contact,
• tone of voice,
• body posture and
motions,
• positioning within
groups.
• It may also include the
way we wear our
clothes or the silence
we keep.
- BODILY SPEAKING…
According to the social
anthropologist, Edward T.
Hall, in a normal
conversation between two
persons,
less than 35% of the social
meanings is actually
transmitted by words.
So, at least 65% of it is
conveyed through the body
(nonverbal channel).
- Have you ever heard anyone
say, "His actions spoke so
loudly I couldn't hear what
he said?"
- Categories
• Physical. This is
the personal type
of communication.
It includes facial
expressions, tone
of voice, sense of
touch, sense of
smell, and body
motions.
- • Aesthetic. This is the type of communication that
takes place through creative expressions: playing
instrumental music, dancing, painting and
sculpturing.
- Signs
Use of various signs in non verbal
communication
- • Symbolic. This is the type of communication that
makes use of religious, status, or ego-building symbols.
- Physical aspects of nonverbal
communication.
• Kinesics (body language) Body motions such as shrugs, foot
tapping, drumming fingers, eye movements such as winking, facial
expressions, and gestures
• Proxemics (proximity) Use of space to signal privacy or attraction
• Haptics Touch
• Oculesics Eye contact
• Chronemics Use of time, waiting, pausing
• Olfactics Smell
• Vocalics Tone of voice, timbre, volume, speed
• Sound symbols Grunting, mmm, er, ah, uh-huh, mumbling
• Silence Pausing, waiting, secrecy
• Posture Position of the body, stance
• Adornment Clothing, jewellery, hairstyle
• Locomotion Walking, running, staggering, limping
- Facial Expressions
• Face is the index
of Mind
• The eyes, the
lips and the
muscles express
many feelings
• It can also be
deceived by
manipulation
- The Eyes
• Stare or fixed gaze
suggest involvement or
wonder or eye
disapproval.
• Raised looks show
dominance.
• Downcast looks
suggest weakness and
submission
• Direct eye contact
communicates
honesty, transparency
and neutral attitude.
- Gestures and Postures
Positive Gestures
• Open Palms
• Eye-to-eye confrontation
• Smile
• Equal Handshake
Postures
• Standing position
• Walking style
• Hand Movements
- NONVERBAL BEHAVIOR INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on Readiness, aggression
hips
Sitting with legs crossed, Boredom
foot kicking slightly
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in Dejection
pockets, shoulders
hunched
- NONVERBAL BEHAVIOR INTERPRETATION
Hand to cheek Evaluation, thinking
Touching, slightly rubbing Rejection, doubt, lying
nose
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration,
apprehension
Locked ankles Apprehension
Head resting in hand, eyes Boredom
downcast
Rubbing hands Anticipation
- A Small Class Exercise
- So What Does This Mean?
• Let me see!
• Authoritative
• Pondering
• Thinking
• Considering
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