Assertiveness Re-claim your assertive birthright

Eric Garner Assertiveness Re-claim your assertive birthright Download free ebooks at bookboon.com 2 Assertiveness: Re-claim your assertive birthright © 2012 Eric Garner & Ventus Publishing ApS ISBN 978-87-7681-964-4 Download free ebooks at bookboon.com 3 Assertiveness Contents Contents Preface 9 1 What Is Assertiveness? 10 1.1 Dictionary Definitions 10 1.2 Origins 10 1.3 The Assertive Journey 10 1.4 Your Self-Esteem 11 1.5 The Confidence Lane 11 1.6 The Three Modes 11 1.7 What Assertiveness is Not 13 1.8 Outcomes 13 1.9 Benefits 13 1.10 Key Points 14 2 The Origins of Assertiveness 15 2.1 The Assertive Child 15 2.2 The Protective Parent 15 2.3 Our Early Years’ Programming 16 2.4 To Stay the Same or Change? 18 2.5 Key Points 18 Fast-track r Masters in Management London Business School Regent’s Park London NW1 4SA United Kingdom Tel +44 (0)20 7000 7573 Email mim@london.edu www.london.edu/mim/ Stand out from the crowd Designed for graduates with less than one year of full-time postgraduate work experience, London Business School’s Masters in Management will expand your thinking and provide you with the foundations for a successful career in business. The programme is developed in consultation with recruiters to provide you with the key skills that top employers demand. Through 11 months of full-time study, you will gain the business knowledge and capabilities to increase your career choices and stand out from the crowd. Applications are now open for entry in September 2011. For more information visit www.london.edu/mim/ email mim@london.edu or call +44 (0)20 7000 7573 Download free ebooks at bookboon.com 4 Assertiveness Contents 3 Facets of Assertiveness 19 3.1 Winning and Losing 19 3.2 Assertive Rights 19 3.3 Acting Assertively 21 3.4 Speaking Assertively 21 3.5 Problem-Solving 22 3.6 Being Nice 23 3.7 Natural Assertion 23 3.8 Key Points 24 4 Applications of Assertiveness 25 4.1 Responding to Compliments 25 4.2 Responding to Criticism 25 4.3 Saying “No” to Others 26 4.4 Overcoming Shyness 27 4.5 Admitting You’re Wrong 27 4.6 Raising Your Self-Esteem 27 4.7 Expressing Your Feelings 27 4.8 Key Points 27 5 Assertive Communication 28 5.1 Own Your Communication 28 5.2 Describe, Don’t Judge 28 You’re full of energy and ideas. And that’s just what we are looking for. Looking for a career where your ideas could really make a difference? UBS’s Graduate Programme and internships are a chance for you to experience for yourself what it’s like to be part of a global team that rewards your input and believes in succeeding together. Wherever you are in your academic career, make your future a part of ours by visiting www.ubs.com/graduates. www.ubs.com/graduates Download free ebooks at bookboon.com 5 ... - tailieumienphi.vn