Antecedents and consequences of adaptive behavior of frontline employees in The health care service
Antecedents and consequences of adaptive behavior of frontline employees in The health care service
Antecedents and consequences of adaptive behavior of frontline employees in The health care service. Frontline employees’ adaptive behavior is essential to an interactive and customized service like health care because it contributes significantly to customer satisfaction and loyalty. However, less is known about what factors drive employees to perform adaptive behavior.