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Survey – Traits of Internal Partnership Most Important?
1. Continuous communication
2. Shared sense of mission/common goals
3. Understanding of CRA commitment as potential business opportunities
4. Trust/respect/dependability
5. People knowledgeable about their area, not afraid of difficult transactions
• Willingness to make joint calls, ability to “buy-in” and participate in joint initiatives
• Customer-oriented
• Productive regular meetings
• No fear of territorial issues
Survey – Obstacles to Effective Internal Partnerships?
• Individuals with attitude • Lack of appropriate that LMI business is not follow up
worthwhile
• Lack of respect or interest in CRA obligation
• Time constraints
• Lack of communication
• Silos – getting all lines of business to work together simultaneously
• Budget
• Lack of support staff
Survey – Key Issues Related to Achieving Profitable Results
• Focusing on projects that make good business sense
• Being knowledgeable about our complete array of products, coupled with competitive knowledge
• Fostering real business relationships for sustainable solutions
• Appropriate products & education in branch
• Originator buy-in (lower loan $, difficult)
• HR issues related to emerging markets
• Leveraging community groups to reach more
• Utilizing secondary market products for long term success
More about “Collaborative”
Maxwell says:
• “Collaboration is multiplication.”
• “Cooperation is working together agreeably. Collaboration is working together aggressively.”
External Partners “in the neighborhood!”
• Housing counselors
• Housing related non profits • Small businesses
• Other employers
• Public service providers • Governmental entities
• GSEs
• Real estate professionals • Trade associations
...
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