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Lecture Cost management: A strategic emphasis - Chapter 17: The management and control of quality

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After studying this chapter, you will know: Discuss the strategic importance of quality, define accounting’s role in the management & control of quality, develop a comprehensive framework for the management & control of quality, understand alternative approaches for setting performance expectations,...

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Chapter Seventeen The Management and Control of Quality McGraw­Hill/Irwin Copyright © 2013 by The McGraw­Hill Companies, Inc. All rights reserved. Learning Objectives • Discuss the strategic importance of quality • Define accounting’s role in the management & control of quality • Develop a comprehensive framework for the management & control of quality • Understand alternative approaches for setting performance expectations 17-2 Prepare and interpret relevant financial Learning Objectives (continued) • Discuss the use of nonfinancial performance data to support quality­related initiatives • Describe & understand techniques that can be used to detect and correct quality problems • Describe lean manufacturing and changes in management accounting systems to support a change to “lean” 17-3 Strategic Importance of Quality • Baldrige Quality Award • ISO 9000 and ISO 14000 • Conceptual linkage between Quality and Profitability (Exhibit 17.1—see next slide) 17-4 Exhibit 17.1 17-5 ... - tailieumienphi.vn 1084972

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