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  1. [ Team LiB ] Q&A Q1: Help! I messed up my rules and some messages were moved to Outlook Today before I realized my error. How can I get them back? A1: If the messages are unread, look for them in the Unread Search Folder and drag them to a new folder. If you don't see them in the Unread Search Folder, you have two ways of recovering these messages. You can disable the Outlook Today folder home page and drag the messages out, or use Advanced Find and move the messages to another folder. To disable the folder home page: 1. Right-click on Outlook Today at the top of your folder tree. Choose Properties for your message store from the bottom of the menu. 2. Select the Home Page tab on the Properties dialog. 3. Remove the check from the Show Home Page by Default for This Folder and choose OK to close the dialog. With the home page disabled, the folder acts like any other folder and you can move the messages out. Repeat the steps to turn Outlook Today back on. If you'd rather use Advanced Find, open it using Tools, Find, Advanced Find. Choose Browse and add a check beside Outlook Today at the top of the dialog. Remove any checks beside other folders and the one at the bottom beside Search Subfolders. Choose Find Now. Select all the found messages, right-click, and choose Move to Folder. Q2: I did something and now my views aren't how I like them. I'd like to get the original views back. How do I do it? A2: You just need to reset your views. You can reset each view independently or reset all views to their original settings, removing all custom views as well. To reset individual views, open the Custom Views dialog. You can open it by clicking on the row of field names in the list view and choosing Custom. If you use a one-line list, the menu is called Customize Current View. Choose Reset Current View from the Customize View dialog to restore the current view to its defaults.
  2. Hour 3 has more information on resetting your views. Q3: How do I remove folders from the Navigation Pane lists? I have some calendar folders I don't want on my list. A3: Remove single calendars by right-clicking on the calendar name in the list and choose Remove from My Calendars. If you want to completely reset the Navigation Pane, you can start Outlook with the /resetnavpane switch. In the Start menu, Run dialog, type Outlook /resetnavpane. This resets the Navigation Pane and removes all Favorite folders and other shortcuts you might have created. Additional startup switches are listed in Appendix B, "Outlook's Command- Line Switches." [ Team LiB ] [ Team LiB ] Q&A Q1: I sent a message with attachments and the recipients didn't receive them. The attachments are on the sent message in my Sent Items folders. What happened to them? A1: Sounds like you're using the RTF message format and your recipients aren't using Outlook. Resend using plain-text formatting and verify that the contacts' email addresses are set to the Internet Format: Send Plain Text Only or let Outlook decide the best format for sending. If you're using plain-text format and the recipients still get winmail.dat attachments, find and rename the NK2 file for your profile, located at C:\Documents and Settings\username\Application Data\Microsoft\Outlook. Q2: When I use the voting option in Outlook, the recipients don't have voting buttons on their messages. What's going wrong? A2: This is one area where you need to use RTF for the message format for the feature to work. If you aren't sending the message to very many people, double-click each address and choose Send Using Outlook Rich Text Format.
  3. If a recipient uses the voting buttons but you receive her vote as a normal message, it's an RTF problem. Unfortunately, there isn't too much you can do about it except count the votes yourself. [ Team LiB ] I have an add-in that worked perfectly in older versions of Outlook. Now it Q1: triggers the dialog seen in Figure 8.1 when I use it. Check the add-in's Web site for a newer version. There were some minor updates A1: to the object model security and the developer must update his program to avoid the security prompts. Can I send email with restricted permissions to someone who doesn't use Q2: Outlook 2003? Yes, you can restrict permissions to anyone. She'll need to install the Internet Explorer Rights Management client add-in to read the protected content if she A2: doesn't use Outlook 2003. The Internet Explorer add-in is available at Windows Update. Q&A Q1: I don't like the new mail alert popping up when the new message is spam or is a message that will be moved out of my inbox. I know I can turn it off in Options, but I'd like to see the alert for messages that aren't processed by rules. How can I do that? A1: Go ahead and disable the alert in Tools, Options, Preferences tab, E-mail Options, Advanced E-mail Options, and then set up a new rule to display the alert: 1. Open Rules and Alerts and choose New Rule. 2. Select the Start from a Blank Rule option and click Next. 3. Click Next to apply the rule to all messages not handled by other rules. 4. Select Display a Desktop Alert as your action and Finish the rule. 5. Move your new rule to the bottom of the rules list, using the blue arrow on the toolbar.
  4. 6. Add the Stop Processing More Rules action to your other rules. You new rule runs only on messages that remain in the inbox and that don't meet the conditions used in other rules. Q2: I used Organize, Using Colors to highlight some messages, but when I moved them to a new folder, the color was gone. How can I get the color back? A2: Colors applied using automatic formatting are views. As long as the view is used on the folder, your messages will be colored in any folder