The EQ interview finding employees high emotional intelligence part 7
The EQ interview finding employees high emotional intelligence part 7
Empathy is characterized by three competencies: 1. Respectful listening, which is the ability to give careful and respect- ful attention to others; 2. Feeling the impact on others, which is the ability to assess and de- termine how situations as well as our words and actions affect others; and 3. Service orientation, which is the desire to help others. Competency 1: Respectful Listening Empathy requires us to respectfully listen to others. Respectfully listening means that we’re listening with t