Test Bank for Organizational Behaviour Understanding and Managing Life at Work 8th Edition Johns

198 Test Bank for Organizational Behaviour Understanding and Managing Life at Work 8th Edition Johns Multiple Choice Questions - Page 1 Emotional stability helps support positive work performance if 1. A) The person expresses great detachment and apathy. 2. B) the person is neurotic about their responsibilities and is fanatically detail oriented. 3. C) the person is more calm and has highly effective interactions with co-workers and customers. 4. D) the person is obsessive with customer service quality. 5. E) the person keeps sticks to their established patterns and ignores updated information. The personality dimension of conscientiousness is defined as 1. A) the degree to which a person is responsible and achievement oriented. 2. B) the degree to which a person has appropriate emotional control. 3. C) the extent to which a person is outgoing and enjoys social situations. 4. D) the degree to which a person thinks flexibly and is receptive to new ideas. 5. E) the extent to which a person is friendly and approachable. Social cognitive theory is most strongly associated with which of the following concepts? 1. A) modelling 2. B) partial reinforcement 3. C) delayed reinforcement 4. D) punishment 5. E) extinction A company converted its machine operators from piece rate pay to hourly pay and found that accidents involving the machines were reduced to almost zero from a previously high level. What can we conclude? 1. A) Unsafe working practices were extinguished. 2. B) Unsafe working practices were punished. 3. C) Hourly pay resulted in bigger paycheques for the machine operators. 4. D) Safe working practices were positively reinforced. 5. E) Safe working practices were negatively reinforced. The personality dimension of emotional stability is defined as 1. A) the degree to which a person is responsible and achievement oriented. 2. B) the extent to which a person is outgoing and enjoys social situations. 3. C) the extent to which a person is friendly and approachable. 4. D) the degree to which a person has appropriate emotional control. 5. E) the degree to which a person thinks flexibly and is receptive to new ideas. Which of the following represents the least effective reinforcement strategy? 1. A) Immediate reinforcement 2. B) Continuous reinforcement 3. C) Delayed reinforcement 4. D) Negative reinforcement 5. E) This question cannot be answered accurately as stated. Ron is a sensitive person, and he works very hard so that his boss doesn`t criticize him. Criticism is a(n) ________ of Ron`s work. 1. A) continuous reinforcer 2. B) positive reinforcer 3. C) extinguisher 4. D) punisher 5. E) negative reinforcer ________ increases the probability of a behaviour by the removal of a negative stimulus after that behaviour occurs. 1. A) Extinction 2. B) Negative reinforcement 3. C) Modeling 4. D) Punishment 5. E) Positive reinforcement Which of the following is not one of the four primary categories of learning content in organizations? 1. A) cultural awareness 2. B) practical skills 3. C) interpersonal skills 4. D) financial management 5. E) intrapersonal skills Positive reinforcement ________ the probability of a behaviour by applying a ________ stimulus after that behaviour occurs. 1. A) decreases; pleasant 2. B) increases; neutral 3. C) decreases; nasty 4. D) increases; pleasant 5. E) increases; nasty The personality dimension of openness to experience is defined as 1. A) the degree to which a person has appropriate emotional control. 2. B) the degree to which a person is responsible and achievement oriented. 3. C) the extent to which a person is friendly and approachable. 4. D) the degree to which a person thinks flexibly and is receptive to new ideas. 5. E) the extent to which a person is outgoing and enjoys social situations. Extraversion is especially important for jobs that require 1. A) extensive education and credibility e.g. Ph.D. 2. B) low interpersonal interaction and independence. 3. C) a lot of interpersonal interaction such as sales and customer service. 4. D) being a solo practitioner. 5. E) in-depth research and analysis with great independence. Personality is most commonly thought to consist of ________ dimensions. 1. A) seven 2. B) five 3. C) four 4. D) three 5. E) six What is the most sensible strategy for administering punishment, as long as conditions permit? 1. A) Partially and immediately 2. B) Continuously with delay 3. C) Partially with delay 4. D) Intermittently and cautiously 5. E) Continuously and immediately should be especially careful in administering punishment because 1. A) punishment will always lead to the emergence of other undesirable behaviours. 2. B)punishment usually has no impact on the behaviour they are trying to eliminate. 3. C) punishment has a tendency to provoke a strong emotional reaction on the part of the punished individual. 4. D) punishment must be administered in front of other employees, and this often results in lowered morale. 5. E) over a long period of time, repeated punishment becomes positively reinforcing. Janet has shown her boss how effective she is on the job because she is naturally curious about what is happening with her company, has broad interests and has a vibrant imagination. She is demonstrating great 1. A) willingness to get along with everyone. 2. B) reluctance to work long hours. 3. C) openness to experience. 4. D) focus on getting promoted and is highly ambitious. 5. E) emotional stability. In order to obtain the fastest acquisition of some response, it should be reinforced 1. A) intermittently and cautiously. 2. B) immediately and continuously. 3. C) immediately and partially. 4. D) after a long delay and continuously. 5. E) after a long delay and partially. If a behaviour is increasing in probability, we can be certain that it is not being 1. A)learned. 2. B) negatively reinforced. 3. C) positively reinforced. 4. D)modeled. 5. E) extinguished. ________ increase or maintain the probability of some response by their ________ the situation in question. 1. A) Positive reinforcers; removal from 2. B) Negative reinforcers; modeling of 3. C) Negative reinforcers; application or addition to 4. D) Rewards; removal from 5. E) Positive reinforcers; application or addition to Which of the following statements represents bad advice on administering punishment? 1. A) Punishment should be coupled with an indication of the correct behaviour in the situation. 2. B) The chosen punishment should be truly aversive to the individual being punished. 3. C) Do not inadvertently punish desirable behaviour. 4. D) Do not reward unwanted behaviours before or after punishment. 5. E) Punishment should start off with a very mild warning, gradually proceeding to stronger punishment if the offense continues. A manager realizes that her complaints about employee horseplay seem to encourage more horseplay. She resolves to ignore their horseplay in the future. In operant terms, what has she decided to do? 1. A) Model horseplay 2. B)Negatively reinforce horseplay 3. C) Punish horseplay 4. D) Positively reinforce proper work behaviour 5. E) Extinguish horseplay An individual`s personality encompasses 1. A)a relatively stable set of psychological characteristics. 2. B) all aspects of the individual`s consciousness. 3. C) all aspects of the individual`s physical and emotional response to their environment. 4. D) behaviours which are mostly learned through childhood experience. 5. E) a constantly shifting set of personal characteristics. When we say that organizations sometimes confuse rewards with reinforcers, we mean that 1. A)only monetary rewards work as effective reinforcers. 2. B) people differ as to which rewards are reinforcing. 3. C) rewards cannot serve as reinforcers. 4. D) the rewards are not made contingent on a desired behaviour. 5. E) the reinforcers are not backed up with attractive rewards. A person with low self-esteem will likely 1. A) be able to deal with negative feedback. ... - tailieumienphi.vn