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Comunicación y Gerencia
10 Commandments
For effectvie eMail communication
“Etiquette is a sensitive awareness of the feelings of others. If you have that awareness, you have good etiquette”
1 Be concise and to the point Do not make an e-mail longer than it needs to be.
Remember that reading an e-mail is harder than reading printed communications and a long e-mail can be very discouraging to read.
2
Answer all questions, and pre-empt further questions
An email reply must answer all questions, and pre-empt further questions –if you are able to pre-empt relevant questions, your customer will be grateful and impressed with your efficient and thoughtful customer service.
3
Use proper spelling, grammar & punctuation
This is important for conveying the message properly. Mistakes will distract the readers and can even change the meaning of the text. Your programhas a spell checking option, why not use it?
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