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Comunicación y Gerencia 10 Commandments For effectvie eMail communication “Etiquette is a sensitive awareness of the feelings of others. If you have that awareness, you have good etiquette” 1 Be concise and to the point Do not make an e-mail longer than it needs to be. Remember that reading an e-mail is harder than reading printed communications and a long e-mail can be very discouraging to read. 2 Answer all questions, and pre-empt further questions An email reply must answer all questions, and pre-empt further questions –if you are able to pre-empt relevant questions, your customer will be grateful and impressed with your efficient and thoughtful customer service. 3 Use proper spelling, grammar & punctuation This is important for conveying the message properly. Mistakes will distract the readers and can even change the meaning of the text. Your programhas a spell checking option, why not use it? ... - tailieumienphi.vn
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