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Products and Services for Consumers
Chapter 13
McGrawHill/Irwin Copyright © 2013 by The McGrawHill Companies, Inc. All rights reserved.
Learning Objectives
LO1 The importance of offering a product suitable for the intended market
LO2 The importance of quality and how quality is defined
LO3 Physical, mandatory, and cultural requirements for product adaptation
LO4 The need to view all attributes of a product to overcome resistance to acceptance
LO5 Country-of-origin effects on product 132
International Consumer Product
Trends: Opportunities and
• New consumers are springing up in many emerging markets
• In the more mature markets consumers’ tastes are more sophisticated and complex due to increases in purchasing power
• The trend for larger firms is toward becoming global in orientation and strategy
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Product Adaptation
• Product adaptation is important for both small and larger global companies
–As competition for world markets intensifies selling
what is produced for the 134
domestic market is less
Quality
• Intense global competition is placing new emphasis on manufacturing quality products
• Product life cycles are becoming shorter focusing on: • Quality products
• Competitive prices and • Innovative products
• The power is shifting from seller to the buyer
• Customers have more choices with more companies competing for their attention
• More competition and more choices power in the hands of the customer, for quality
means more driving the need
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