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CHAPTER EIGHT
ENTERPRISE APPLICATIONS
Business Communications
Copyright © 2015 McGrawHill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGrawHill Education.
CHAPTER OVERVIEW
SECTION 8.1 – Enterprise Systems and Supply Chain Management
– Building a Connected Corporation Through Integrations
– Supply Chain Management – The Benefits of SCM
– The Challenges of SCM – The Future of SCM
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CHAPTER OVERVIEW
SECTION 8.2 – Customer Relationship Management and Enterprise Resource Planning
– Customer Relationship Management – The Benefits of CRM
– The challenges of CRM – The Future of CRM
– Enterprise Resource Planning – The Benefits of ERP
– The challenges of ERP
– The Future of Enterprise Systems, Integrating SCM, CRM, and ERP
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SECTION 8.1
ENTERPRISE SYSTEMS AND SUPPLY CHAIN MANAGEMENT
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LEARNING OUTCOMES
1. Explain integrations and the role they play in connecting a corporation
2. Describe supply chain management along with its associated benefits and challenges
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