Lecture Hotel management and operations (5th Edition): Chapter 8.6 - Michael J. O'Fallon, Denney G. Rutherford
Lecture Hotel management and operations (5th Edition): Chapter 8.6 - Michael J. O'Fallon, Denney G. Rutherford
Violence is the leading cause of workplace fatalities in the hospitality industry (US Department of Labor, 2002). There are two categories of workplace violence: Explicit violence – is that which is specifically directed at a hospitality employee. Implicit violence – occurs in a hospitality establishment but is not directed at an employee.