Lecture Hotel management and operations (5th Edition): Chapter 5.2 - Michael J. O'Fallon, Denney G. Rutherford
Lecture Hotel management and operations (5th Edition): Chapter 5.2 - Michael J. O'Fallon, Denney G. Rutherford
Hospitality is the cordial and generous reception and entertainment of guests or strangers, either socially or commercially. Americans have often been described as people on the move, a mobile society.