Lecture Hotel management and operations (5th Edition): Chapter 4.5 - Michael J. O'Fallon, Denney G. Rutherford
Lecture Hotel management and operations (5th Edition): Chapter 4.5 - Michael J. O'Fallon, Denney G. Rutherford
Arnaldo vividly remembers his first and last contacts with a concierge. First contact – Not knowing the correct term, he would simply have called him “the Supe”, or building superintendent. He was unshaven and less than tidy. His uniform du jour was a undershirt, a stick of Gauloises (French cigarettes) in one hand, and a glass of cheap Beaujolais in the other.