Lecture Hotel management and operations (5th Edition): Chapter 2.3 - Michael J. O'Fallon, Denney G. Rutherford
Lecture Hotel management and operations (5th Edition): Chapter 2.3 - Michael J. O'Fallon, Denney G. Rutherford
This article, based on the research of one of the authors into hotel general managers’ effectiveness, presents the viewpoint that the job of a hotel general manager can be better understood by analyzing the influences that shape it.