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Emotional Intelligence at Work
Emotional Intelligence at Work
A Professional Guide
(Third Edition)
Dalip Singh
Response Books
A division of Sage Publications
New Delhi/Thousand Oaks/London
Copyright © Dalip Singh, 2006, 2003, 2001
All rights reserved. No part of this book may be reproduced or utilised in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system, without permission in writing from the publisher.
First published in 2001
Second revised edition published in 2003 Third revised edition published in 2006 by
Response Books
A division of Sage Publications India Pvt Ltd B-42, Panchsheel Enclave New Delhi 110 017
Sage Publications Inc 2455 Teller Road
Thousand Oaks, California 91320
Sage Publications Ltd
1 Oliver’s Yard, 55 City Road London EC1Y 1SP
Published by Tejeshwar Singh for Response Books, Laser typeset in 11/13 points ACaslon Regular by Excellent Laser Typesetters, Delhi, and printed at Chaman Enterprises, New Delhi.
Library of Congress Cataloging-in-Publication Data
Singh, Dalip, 1956–
Emotional intelligence at work: a professional guide/Dalip Singh. — 3rd ed. p. cm.
Includes bibliographical references and index.
1. Psychology, Industrial. 2. Emotional intelligence. I. Title.
HF5548.8.S526 158.7—dc22 2006 2006030036
ISBN: 10: 0–7619–3532–0 (PB)
13: 978–0–7619–3532–2 (PB)
10: 81–7829–688–8 (India-PB)
13: 978–81–7829–688–3 (India-PB)
Production Team: Roopa Sharma, Mathew P.J. and Santosh Rawat
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